OPS HUMAN SERVICES COUNSELOR II - 64852907

State of Florida•Miami, FL

16d•Onsite

About The Position

This highly professional position within the STD Section serves as a dedicated enhanced gonorrhea interviewer for the STD Surveillance Network (SSuN) grant. Based in Miami-Dade, the position serves a statewide region. The incumbent tracks assigned gonorrhea cases, attempts to contact patients as needed, conducts in-depth interviews with those who agree to participate, and carries out direct disease and public health awareness interventions with minimal supervision and independent judgment. The position conducts interviews using CDC-developed guidelines and questions about patient demographics, symptoms, PrEP use, and risk factors. It verifies treatment, refers patients and partners for treatment or follow-up care when needed, educates patients about STD infections and medical care, and documents activities in Florida’s Surveillance and Tools and Reporting System (STARS). The incumbent also interviews previous HIV/GC-positive clients to assess linkage to care and medication status. The role includes searching available records and contacting healthcare providers, facilities, laboratories, jails, and patients to verify treatment or demographic information. It maintains accurate logs, interview records, and reports for program evaluation, participates in reviews with the SSuN Team and STD management, and completes required training and meetings. Operation of a state vehicle may be required. Emergency duty may be required before, during, or beyond normal work hours or days.

Requirements

Experience in case management, medical record review, or public health investigations.
Valid driver’s license.
Access to a private vehicle for work-related duties.
Knowledge of methods for compiling, organizing, and analyzing data.
Ability to communicate with clients, management, and outside organizations.
Ability to listen to and understand spoken information and ideas and ask questions as appropriate.
Ability to conduct interviews.
Ability to work independently with minimal supervision.
Ability to establish and maintain effective working relationships.
Ability to learn and communicate effectively in English, orally and in writing.

Nice To Haves

Bilingual in English and Spanish or English and Creole.

Responsibilities

Track randomly assigned gonorrhea cases and make repeated attempts to contact patients.
Conduct enhanced gonorrhea and SSuN Project interviews using CDC-developed guidelines and questions.
Verify that patients received treatment for gonorrhea and refer untreated patients and their partners for treatment as needed.
Educate patients about STD infections and appropriate medical care.
Interview previous HIV/GC-positive clients to determine whether they are linked to care and taking medication; refer them for follow-up care when needed.
Prioritize daily STARS task lists and accurately enter gathered SSuN Project information and activity documentation in STARS.
Search available records and contact providers, hospitals, laboratories, jails, and patients to verify treatment or demographic information.
Prepare and maintain logs, interview records, and other accurate and timely records and reports for program evaluation.
Participate in reviews with the SSuN Team and STD management.
Attend mandatory training and meetings, including completing STD modules and Passport Training within six months of employment.
Cooperate with supervisory quality assurance reviews in a vehicle, field, or clinical setting.
Perform other related duties as assigned.