Human Services Coordinator II

Commonwealth of Massachusetts • Holyoke, MA

23h • Onsite

About The Position

The Department of Developmental Services (DDS) is offering a career growth opportunity for a motivated individual to join the Human Services Coordinator Supervisor position in the Holyoke Chicopee Area Office. This role involves building respectful and collaborative partnerships with individuals, families, guardians, provider agencies, and other stakeholders. The supervisor will provide direct supervision, support, consultation, and orientation to Human Service Coordinators and other staff. This position is a critical member of the Area Office supervisory team, involved in planning and resource allocation for community services. The supervisor will oversee ASD, Children, and Transition SC's. Responsibilities include planning, prioritizing, and coordinating the work of assigned staff, monitoring Individual Service Plans, ensuring compliance with policies, and maintaining case documentation standards. The role also involves identifying and escalating cases with health, safety, or risk concerns, and providing performance planning, feedback, and evaluations to staff. Other related duties may be required.

Requirements

• At least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience.
• Any equivalent combination of the required experience and the substitutions below.
• Based on assignment, travel may be required.
• Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
• A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
• Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
• Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.

Responsibilities

• Provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is and other staff.
• Plans, prioritizes, and coordinates the work of assigned staff, incorporating administrative, supportive, and educational components.
• Monitors Individual Service Plans.
• Maintains compliance with all relevant policies and procedures.
• Assures that case documentation is maintained and consistent with standards.
• Identifies individual cases involving health, safety, risk, and changing needs and ensures they are brought to the attention of the Area Director or designee(s), while engaging in problem-solving.
• Monitors and provides consistent performance planning, feedback, and evaluations to assigned staff.
• Performs other related duties as required.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level