UNIV - Ryan White Medical Case Manager - Department of Medicine: Division of Infectious Diseases

Medical University of South Carolina•Charleston, SC

4d•Onsite

About The Position

The Human Services Coordinator II will provide Medical Case Management services and patient advocacy through education, counseling, advocacy, eligibility application processing, and coordination of services to people medically managed through the Ryan White Grant. This role involves performing medical case management functions for people receiving HIV care through the MUSC Infectious Disease Clinic, providing adherence counseling to ensure readiness for and adherence to complex HIV/AIDS treatments. The social worker will meet with patients face-to-face in an office or home setting, via phone contact, and through other forms of communication. The position requires providing cultural and literacy-sensitive communication to clients with varied language and literacy barriers, and following up to support patients toward individual competence and life skills to promote treatment, adherence, and retention in medical care.

Requirements

A bachelor's degree and two years professional experience in human services or social services programs.
Ability to perform job functions in an upright position (Frequent).
Ability to perform job functions in a seated position (Frequent).
Ability to perform job functions while walking/mobile (Frequent).
Ability to climb stairs (Infrequent).
Ability to climb ladders (Infrequent).
Ability to work indoors (Continuous).
Ability to work outdoors in all weather and temperature extremes (Infrequent).
Ability to perform job functions from kneeling positions (Frequent).
Ability to crawl while performing job functions (Frequent).
Ability to bend at the waist (Frequent).
Ability to twist at the waist (Frequent).
Ability to squat and perform job functions (Frequent).
Ability to perform 'pinching' operations (Infrequent).
Possess good grip strength.
Ability to fully use both hands/arms (Continuous).
Ability to perform repetitive motions with hands/wrists/elbows and shoulders (Continuous).
Ability to fully use both legs (Continuous).
Ability to reach in all directions (Continuous).
Possess good finger dexterity (Continuous).
Ability to maintain tactile sensory functions (Continuous).
Ability to lift and carry 35 lbs., unassisted (Frequent).
Ability to lift objects, up to 35 lbs., from floor level to height of 36 inches, unassisted (Frequent).
Ability to lower objects, up to 35 lbs., from height of 36 inches to floor level, unassisted (Frequent).
Ability to push/pull objects, up to 75 lbs., unassisted (Frequent).
Ability to push/pull patients up to 300 lbs. in wheelchairs, etc., unassisted (Frequent).
Ability to lift and carry patients up to 300 lbs., assisted (Frequent).
Ability to maintain 20/40 vision, corrected (Continuous).
Ability to see and recognize objects close at hand (Continuous).
Ability to see and recognize objects at a distance (Continuous).
Ability to match or discriminate between colors (Continuous).
Ability to determine distance/relationship between objects; depth perception (Continuous).
Good peripheral vision capabilities (Continuous).
Ability to maintain hearing acuity, with correction (Continuous).
Ability to hear and understand whispered conversations at a distance of 3 feet.
Ability to perform gross motor functions with frequent fine motor movements (Continuous).
Ability to work in dusty areas (Infrequent).
Ability to be qualified physically (by medical personnel) for respirator use, initially and annually.
Ability to deal effectively with stressful situations.
Ability to learn and use new processes, tools and equipment as required.
Computer literacy.
Ability to work overtime as required.
Ability to work rotating shifts.

Nice To Haves

Master’s in social work
South Carolina Social Work License
Medical Case Management experience
Knowledge of policies and procedures relating to establishing and maintaining community social service programs.
Knowledge of specialized needs in education and treatment for emotionally and/or environmentally handicapped clients.
Ability to establish and maintain effective working relationships with necessary agencies, organizations, and interested public or private groups.
Ability to present clear and comprehensive oral and written reports.
Ability to identify and effectively utilize resources available in the community to accomplish objectives.
Ability to organize and maintain a caseload as necessary.
Ability to communicate effectively.

Responsibilities

Follow the SC Ryan White Part B Medical Case Management Standards to ensure that all points of care are met for each patient enrolled in case management, including intake and assessment of service needs, development of a comprehensive, individualized service "action plan," coordination of services required to implement the plan, client monitoring to assess the efficacy of the plan, and periodic re-evaluation and adaptation of the plan over the patient's life.
Maintain accurate documentation of services, contact information, and other patient demographics in Provide Enterprise database and Epic.
Perform medical case management functions for people receiving HIV care through the MUSC Infectious Disease Clinic, providing adherence counseling to ensure readiness for and adherence to complex HIV/AIDS treatments.
Meet with patients face-to-face in an office or home setting, via phone contact, and through other forms of communication.
Complete mandatory DPH trainings and successfully pass SC RWB Medical Case Management Competency Test within 18 months of hire.
Assist patients in applying to state and federal programs such as Medicaid.
Refer patients to housing services and other area resources.
Coordinate and communicate with medical providers.
Assist with treatment adherence and medical education in support of medical directives.
Provide cultural and literacy-sensitive communication to clients with varied language and literacy barriers.
Follow up and support patients toward individual competence and life skills to promote treatment, adherence and retention in medical care.
Other duties as assigned.