DSS Human Services Coordinator I
About The Position
The Orange County Department of Social Services has an opening for a Human Services Coordinator I. The work involves the responsibility for leading the work of and providing continuing training to Human Services Specialists and Human Services Technicians. An employee in this class leads a team in application processing, determination, and re-determination of eligibility for one or more public assistance programs. An employee in this class troubleshoots issues and trains employees on the use of related software applications. Work is performed under the general direction of the Human Services Supervisor with leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is not required of this position. Position does related work as required. Hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Coordinator I experience. Full credit is given for years of experience performing the same job functions. Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role. Background check required.
Requirements
- Graduation from an accredited college or university with a master’s degree in human services field such as social work, counseling, or psychology or closely related field; OR Graduation from an accredited college or university with a bachelor’s degree in human services field such as social work, counseling, or psychology or closely related field AND two (2) years of work experience in social work or counseling and/or work experience in the techniques of casework, group work, or community organization; OR An equivalent combination of training and experience.
- One (1) year of work experience in leading teams or coordinating the work of others.
- Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.
- Successful clearance of a background check.
- Successful clearance through fingerprinting and a criminal history background check.
- Satisfactory verification of eligibility for employment.
- Successful completion of required pre-employment testing and/or screening, including drug testing when required.
- Submission and approval of all new hire documentation and completion of new hire paperwork.
Nice To Haves
- A higher degree does not substitute for work experience.
Responsibilities
- Leading the work of and providing continuing training to Human Services Specialists and Human Services Technicians.
- Leading a team in application processing, determination, and re-determination of eligibility for one or more public assistance programs.
- Troubleshooting issues and training employees on the use of related software applications.
- Conducting project assignments.
- Serving in shelters in time of natural and man-made disasters including overnight and weekends.
Benefits
- Hiring range is based on the Orange County Social Services Step Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
