Human Services Caseworker Supervisor (Childcare/Work First)
About The Position
New Hanover County is seeking a detail oriented, customer focused Human Services Caseworker Supervisor supervising a unit of caseworkers in the Childcare/Work First Team. The ideal candidate will have detailed knowledge of Work First and Childcare policy, the ability to troubleshoot in the NC Fast system for both programs, have NC Fast knowledge to link/delink providers, and be able to process over and underpayments. Additional responsibilities will include running weekly and monthly reports in both the NC Fast System and Datawarehouse, responding to provider inquiries regarding payment discrepancies, and will be able to effectively communicate with community partners such as Smart Start and NC Pre-K. The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the department of social services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County strives to hire the best and the brightest employees who are committed to public service. Our employees enjoy an innovative, energetic and employee-focused work environment with top down support that embraces bottom up ideas and engagement. Our talented team of professionals have a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. Our shared values of professionalism, innovation, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. If this sounds like an organization that models the values you uphold, we invite you to come and be a part of the exciting, healthy and progressive team at New Hanover County. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.
Requirements
- High School Diploma or equivalent.
- Three (3) years of universal, economic services or income maintenance caseworker experience.
- NC FAST proficiency.
- Previous supervisory experience.
Nice To Haves
- Detailed knowledge of Work First and Childcare policy.
- NC Fast knowledge to link/delink providers.
- Ability to process over and underpayments.
- Ability to run weekly and monthly reports in both the NC Fast System and Datawarehouse.
- Ability to respond to provider inquiries regarding payment discrepancies.
- Ability to effectively communicate with community partners such as Smart Start and NC Pre-K.
Responsibilities
- Supervising a unit of caseworkers in the Childcare/Work First Team.
- Troubleshooting in the NC Fast system for both programs.
- Linking/delinking providers in NC Fast.
- Processing over and underpayments.
- Running weekly and monthly reports in both the NC Fast System and Datawarehouse.
- Responding to provider inquiries regarding payment discrepancies.
- Effectively communicating with community partners such as Smart Start and NC Pre-K.
- Reporting for emergency work assignments during emergency situations.
Benefits
- Employer paid 401k contributions
- Retirement plan through the NC Retirement system
- Flex time and telework availability, depending on your position
- Paid sick and personal leave + 13 paid holidays per year
- Paid parental leave
- Paid community services leave to give back to our community
- Education leave to obtain a degree within your line of work
- Medical, dental, and vision insurance + many other insurance options
- Onsite, employer-paid health and wellness center
- Professional development trainings & leadership initiatives
- Opportunities to make a difference in your community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
