Human Services Assistant - Economic Support & Independence

City of Richmond•Va 23219, VA

11d•Onsite

About The Position

The City of Richmond Department of Social Services Division of Economic Support and Independence is seeking highly qualified candidates for the position of Human Services Assistant. Selected candidates will work in our Customer Care Center or within a benefits team to provide technical, administrative and customer service support to Benefit Programs Specialists and Self-Sufficiency Specialists assisting with the management of paperwork and processing applications for the purpose of determining eligibility for those who apply for benefits. The position performs a variety of routine technical, administrative and customer service support functions related to the determination of eligibility of individuals and families for financial assistance, medical assistance, child care, VIEW, as well as SNAP (formerly known as Food Stamps) or other programs involving financial eligibility. The anticipated hiring range is $46,332-$56005. Duties include but are not limited to Greeting customers and assists in completing forms; Entering customer information on applicant forms; Screening and reviewing applications used to determine eligibility; Entering information into agency automated systems and generating reports as needed; Preparing case records and written recommendations pertaining to cases assigned; Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling; Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP; Assisting with registering and filing clearances through State benefits systems; Gathering report facts, reading and interpreting complex public assistance policies and regulations; Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event. Performs other duties as assigned. City of Richmond Department of Social Services employees may be required to work during inclement weather and during declared emergencies.

Requirements

High School Diploma or GED
3 years of administrative support experience
Considerable knowledge in Social and human services programs
Basic math
Familiarity with using standard office equipment such as computers, photocopiers, fax machines, etc.
Demonstrated skills in reading and oral comprehension in regards to interpreting and applying established guidelines, policies, processes, and procedures
Microsoft Office Suite (e.g. Word, Excel, and Outlook)
Data entry
Gathering data and reporting data accurately
Excellent interpersonal, and oral/written communication
Customer service
Basic mathematical computations
Demonstrated ability to learn and effectively use human/social services systems and software programs
Read, learn, and interpret policies and procedures
Multi-task
Exercise sound judgment

Nice To Haves

Associate's Degree or above
Microsoft Office experience is preferred
Customer Service experience is a plus
1 year in a human services environment preferred
Bilingual is a plus

Responsibilities

Greeting customers and assists in completing forms
Entering customer information on applicant forms
Screening and reviewing applications used to determine eligibility
Entering information into agency automated systems and generating reports as needed
Preparing case records and written recommendations pertaining to cases assigned
Performing routine office tasks such as answering telephones, copying and scanning documents, preparing agency correspondence, mail processing, and filling
Assisting customers with Common Help (on-line system) to complete and manage client benefit applications for Medicaid, TANF and SNAP
Assisting with registering and filing clearances through State benefits systems
Gathering report facts, reading and interpreting complex public assistance policies and regulations
Participates in Mass Care Center operations during incidents or declared emergencies as needed for the duration of the event
Performs other duties as assigned
May be required to work during inclement weather and during declared emergencies