Human Services Assistant III
About The Position
Human Services Assistant III is the specialist-level role in the Human Services Assistant occupational group and works primarily in Family Services, specifically Foster Care. The position provides administrative and client-support services, including obtaining information from clients, answering routine questions, assessing needs, and coordinating resources for families and clients. In Foster Care, the role supports recordkeeping, adoption searches, subsidy billing and payments, preparation of financial and statistical documents and reports, case documentation and court reports, and supervised visitation or worker visits. The position also coordinates special-event programs and unit events.
Requirements
- High school diploma supplemented with post-secondary coursework in social work, human services, gerontology, social or behavioral sciences, business, or a related field, and relevant work experience in public administrative support; or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
- Considerable knowledge of customer and personal service principles and processes, English language structure and usage, and administrative and clerical procedures and systems, including word processing, spreadsheets, and records management.
- Working knowledge of human behavior and performance, individual differences, learning and motivation, mathematics and research methods, program eligibility requirements, and available community resources.
- Some knowledge of laws, regulations, requirements, and policies governing local, state, and federal social, assistance, and housing programs.
- Skill operating office equipment such as calculators and fax/copiers, and using computer-driven word processing, spreadsheet, graphics, and file-maintenance programs.
- Ability to communicate effectively with program participants; organize and prioritize work; establish working relationships; accept direction and follow procedures; and demonstrate interpersonal and conflict-resolution skills.
- Ability to organize and compile information from records and other sources, create forms and visual materials, perform basic arithmetic and calculate rates, ratios, and percentages, and draw and interpret bar graphs.
- Ability to make screening decisions using specified criteria and read and interpret documents such as safety rules, operating and maintenance instructions, and manuals.
- Ability to conduct effective in-person and telephone interviews.
Responsibilities
- Contact clients to obtain requested or needed information and respond to routine questions in person, by email, or by telephone.
- Analyze client needs and coordinate resources to support families and clients.
- Assist with maintaining foster care records.
- Conduct adoption searches using court records, libraries, agency files, the Internet, and City directories; make initial contact if a match is found.
- Assist with subsidy billings and payments.
- Prepare financial and statistical forms and reports, case documentation, and court reports.
- Assist in conducting supervised visitation or worker visits.
- Coordinate special-event programs, including Toys for Tots, Annual Art Sale, Bags & Bears, and unit events.
- Communicate with program participants and conduct effective interviews face-to-face and by telephone.
- Plan, organize, and prioritize work; maintain working relationships and coordinate activities with clients, professionals, coworkers, and the public.
- Counsel others, make screening decisions based on specific criteria, and follow established procedures and direction.
- Organize and compile information from records, reports, and other sources in the appropriate format; create forms, charts, and graphs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
