Human Services Assistant III
Virginia Department of Social Services•Chatham, VA
•Onsite
About The Position
Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/or services and screens clients for benefits and services.
Requirements
- Considerable knowledge of principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction)
- Considerable knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Considerable knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology
- Working knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources
- Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs
- Skill in operating a variety of automated office equipment to include calculator, fax/copier
- Skill in the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs
- Demonstrated ability to communicate effectively with program participants
- Demonstrated ability to plan, organize, and prioritize own work schedule
- Demonstrated ability to establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities
- Demonstrated ability to accept direction and follow established procedures
- Demonstrated ability to counsel others
- Demonstrated ability to organize, and post date, from records, reports and other sources using the appropriate format
- Demonstrated ability to exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees
- Demonstrated ability to create forms, charts, and graphs
- Demonstrated ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Demonstrated ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Demonstrated ability to make screening decisions based upon specific criteria’s
- Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, manuals
- Demonstrated ability to conduct effective interviews both face-to-face and by telephone
- High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
- Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen
- Employee must be willing to work in community emergency shelter in the event of a disaster or emergency
- Employee must have a valid driver's license and satisfactory driving record
Responsibilities
- Screens clients for benefits and services
- Interviews clients and explains programs, services, policies and procedures
- Assists clients with applications
- Evaluates and approves agency providers
- Researches information
- Serves as initial point of contact for applicants
- Interviews applicants for benefits and/or service programs
- Provides information regarding various programs and benefits, general eligibility requirements, policies and procedures
- Assists clients with completing applications and performs initial screening of applications
- Provides information to clients seeking services and directly makes referrals for services
- Researches a variety of databases to obtain and/or verify information needed to process applications
- Maintains logs of client documentation received
- Schedules and coordinates appointments for clients to meet with benefit, employment or services staff
- Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone
- Analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate
- Interviews clients and conducts assessment for emergency needs
- Prepares periodic, special and other reports for statistics
- Provides assistance in the orientation/training of new staff
- Conducts adoption searches via court records, library, agency files, Internet, City directory, and makes initial contact if a match is found
- Assists with subsidy billings and payments
- Prepares a variety of financial, statistical forms and reports, case documentation and court reports
- Assists in conducting supervised visitation
- Coordinates special event programs such as Toys for Tots, Annual Art Sale, Bags & Bears and unit events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
