Human Resources / Training Manager - Hilton Orlando Buena Vista Palace

Hilton • Orlando, FL

7d

About The Position

At Hilton, our Team Members are the heart of hospitality. Guided by Hilton's Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now, the Human Resources Manager plays a critical role in developing talent, fostering engagement, and driving operational excellence through learning and development. This position is responsible for leading the hotel's training strategy while serving as a key member of the Human Resources team. The HR Manager will design, facilitate, and track training programs that support departmental performance, compliance requirements, leadership development, guest service excellence, and Hilton brand initiatives. A significant focus of the role is coaching leaders and team members on Hilton's Guest Recovery models, service culture, and guest engagement practices to drive satisfaction and loyalty. Beyond training, the HR Manager provides broad Human Resources support and serves as a trusted advisor to leaders and team members. The role partners closely with department heads to ensure consistency in onboarding, performance management, policy compliance, team member engagement, succession planning, and organizational development. The ideal candidate combines a passion for developing people with strong HR knowledge and a commitment to creating an exceptional workplace culture.

Requirements

• Passion for developing people.
• Strong HR knowledge.
• Commitment to creating an exceptional workplace culture.

Responsibilities

• Leading the hotel's training strategy.
• Designing, facilitating, and tracking training programs that support departmental performance, compliance requirements, leadership development, guest service excellence, and Hilton brand initiatives.
• Coaching leaders and team members on Hilton's Guest Recovery models, service culture, and guest engagement practices.
• Providing broad Human Resources support.
• Serving as a trusted advisor to leaders and team members.
• Partnering closely with department heads to ensure consistency in onboarding, performance management, policy compliance, team member engagement, succession planning, and organizational development.

Benefits

• 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support through dedicated caregiving concierge services
• Crisis concierge for practical support and emotional care in times of loss
• Mental health resources including free counseling and support through our Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits including health plans, dental cleanings, and glasses
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed