Human Resources Specialist II

State of North Carolina

5d•Onsite

About The Position

The North Carolina Administrative Office of the Courts (NCAOC), Human Resources Division, is seeking a qualified Human Resources Specialist II. Duties include, but are not limited to, the following: Support Human Resources personnel and customers in solving computer software systems. This support includes knowledge of and work with various Judicial Branch computer systems, the Integrated HR-Payroll System provided by the Office of the State Controller, and North Carolina Identity (known as NCID), provided by Department of Information Technology. Provide customer service support, including problem-solving, running reports, interpreting policy, and training users. Manage a variety of HR information systems for the Judicial Branch that enhances the ability of Human Resources to serve its customers. May also serve as a back-up for other HR programs such as applicant tracking system and onboarding system. Support and analyze unemployment claims and coordinates collection of data for other HR reports. Position will also carry a HR Specialist workload. This position reports to the Human Resources Manager. Work hours are 8:00AM - 5:00 PM, Monday - Friday.

Requirements

Knowledge of: NC General Statutes; Federal, State, and Judicial Branch personnel and pay policies and procedures; salary administration and human resources procedures and policies; Judicial Branch computer systems used to configure user access and rights; Integrated HR-Payroll System; the inter-relationship of various computer software programs that support Judicial Branch users.
Skills in: analyzing large volumes of data; trouble-shooting; analyzing, reconciling, and manipulating data to produce reports; interpreting and communicating technical and policy information for a non-technical audience;
Ability to: use software to analyze, diagnose, and resolve complex, inter-related software issues; prepare detailed, comprehensive data reports; interpret personnel policies and procedures; collaborate with internal and external stakeholders; train non-technical users to use complex computer and HR systems; plan, organize, and prioritize work effectively; analyze personnel situations to determine the best course of action; effectively communicate complex pay policies; calculate precise mathematical computations; creatively solve problems; and work effectively with others.
Must be able to work under pressure and adhere to strict guidelines.
Graduation from a four-year college or university, with course work applicable to human resources; or an associate degree in a related field and two (2) years of experience in compensation theory and practice; or an equivalent combination of training and experience.

Nice To Haves

Candidates with experience working in a large enterprise (1,000+ employees) human resources office with responsibility for administering and interpreting pay/time/leave policies and procedures.
Candidates with NC state government experience and/or experience with functional roles within a Integrated HR/Payroll system (not Employee Self Service) also strongly desired.

Responsibilities

Support Human Resources personnel and customers in solving computer software systems.
Provide customer service support, including problem-solving, running reports, interpreting policy, and training users.
Manage a variety of HR information systems for the Judicial Branch that enhances the ability of Human Resources to serve its customers.
Serve as a back-up for other HR programs such as applicant tracking system and onboarding system.
Support and analyze unemployment claims and coordinates collection of data for other HR reports.
Carry a HR Specialist workload.