Human Resources Services Specialist

Arizona State University•Tempe, AZ

3d•$22 - $24•Onsite

About The Position

The HR Services Specialist is key to the success of the W. P. Carey Human Resources unit. They are tasked with managing all processes related to onboarding new employees, executing lifecycle changes in the system, and processing offboarding requests. The HR Services Specialist is positioned to serve as new employees' first HR connection at the school and university. Our small but committed team is motivated to provide prompt, accurate, and exceptional customer service to new and existing W. P. Carey employees. The day-to-day work includes providing HR-related transactional service to units across the school in alignment with established procedures and guidelines. We do this through exceptional oral and written customer service. We regularly problem-solve with other members of the W. P. Carey HR team and experts across the school to provide comprehensive and prompt service for employees and their departments.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Handle sensitive employee information in accordance with established procedures, policies, and applicable laws.
Provide exceptional customer service to inquirers orally and/or in writing.

Nice To Haves

Bachelor's degree or higher, or equivalent level of experience.
Experience with systems, such as Workday, APARs, Interfolio, etc.
Experience processing I-9s, visa or other foreign national documents.
Demonstrated experience using the Microsoft Office suite and Google suite of resources.
Experience working in a higher education environment.

Responsibilities

Independently process assigned tasks in appropriate ASU systems. Tasks may include, but are not limited to: processing terminations, onboardings, requisitions, Flexible Work Arrangements, transfers, etc. in Workday; initiating and/or monitoring assigned processes in Service Now; creating and uploading supporting documentation to employee files.
Serve as an onboarding point of contact for new employees.
As assigned by supervisor, provide support coordinating the visa process for all international employees, including H-1B and permanent resident processes.
Provide exceptional customer service to inquirers orally and/or in writing. Resolve questions and inquiries to promote employee understanding of HR programs.
Handle sensitive employee information in accordance with established procedures, policies, and applicable laws.
Process administrative support for the School, such as answering calls/emails and resolving, escalating or referring a range of HR problems and inquiries to the appropriate party.
Develop expertise related to relevant HR processes.
Manage data and reports to organize and prioritize work.
Collaborate with teammates, attend and participate in team meetings and one-on-ones.
Identify opportunities for system/process improvements and share feedback with supervisor and team.
Provide support as requested to support W. P. Carey HR events.
Attend trainings with other ASU departments, such as the Office of Human Resources, Academic Personnel Office Hours, Student Employment Office, International Students and Scholars Center, etc. to deepen understanding of ASU processes, policies, and procedures.
Take advantage of professional development opportunities, such as those through the CUPA-HR network.
Other duties as assigned.