Human Resources Service Specialist

4000 ARCHDIOCESE OF SEATTLE PAYROLL SVC•Seattle, WA

1d•Onsite

About The Position

The HR Service Specialist is a vital member of the HR team and provides professional expertise and support in a variety of HR functions with a primary focus on providing excellent customer service to our staff, supporting the HR department, and maintaining the day to day workflow of the Human Resources office. Specific areas of support include recruitment activities, onboarding, records, resolving escalated service requests, special projects and assisting in the maintenance of the HRIS system.

Requirements

Willingness and ability to support the mission of the Church by extending the ministry of the Archbishop.
Ability and desire to use God-given gifts and talents in service of the local Church in support of the collaboration between lay and ordained Minister.
Strong customer service skills and a commitment to quality, including an ability to establish, build, and maintain internal and external customer satisfaction.
Team player with customer service acumen and a desire to work in a fast-paced environment with high volume.
Demonstrated ability to research, learn and work towards resolution of problems, projects, etc.
Process oriented with a desire to simplify and create efficiency.
Able to effectively communicate and educate or explain outcomes to effectively resolve issues.
High School Diploma
1 to 2 years of experience in a service role
Proficient in MS Office suite, particularly Word and Excel.
Demonstrated curiosity and ability to learn.
Excellent communication skills by phone and in person.
Detail oriented with a high degree of accuracy.
Ability to maintain high level of discretion and handle details of a confidential nature.
Ability to work independently as well as in a team.
Excellent organizational skills and the ability to prioritize and multi-task.
Excellent writing, rewriting, editing, and proofreading skills.
Demonstrates regular and dependable attendance.

Nice To Haves

Bachelor’s degree preferred
3+ years preferred experience
Knowledge of and/or experience with HRIS, or similar data systems preferred.
Experience supporting human resources operations a plus.

Responsibilities

Serves as main point of contact and information resource for Human Resources service requests, assists with managing the HR email inbox and the HR main phone line.
Assures all persons contacting the Human Resources Office are responded to efficiently and courteously by answering all questions and inquiries escalating to the appropriate HR staff for a timely response.
Provides support to Archdiocesan employees by being available onsite during core business hours Monday - Friday, 8:30am-5pm, this includes but is not limited to acting as the backup for employee onboarding and interview preparation.
Partners with managers and HR staff to ensure seamlessness and accuracy for applicant screening, interviews, hiring processes, onboarding, transfers, promotions and terminations.
Supports recruitment efforts for all Chancery positions.
Oversees the maintenance of employee files ensuring proper safekeeping and confidentiality.
Heads yearly archiving process for HR department including audits of existing materials for retention compliance.
Runs reports and maintains ongoing organization data requests including census data reporting, etc.
Assists the HR team by maintaining and updating HR pages on the Archdiocesan website’s “Manager’s Toolkit” and SharePoint to ensure accuracy and timeliness of content regarding policies, employment laws and regulations, events notifications, and HR best practice information.
Helps with maintenance for the HRIS system including data integrity audits, and proper documentation for all input.
Assists in HRIS trainings and creating documentation, guidelines and help material for all internal users.
Supports special projects in all modules of the HRIS system.
Special projects and event support as assigned by HR Assistant Director.
Other essential tasks not listed may be requested by your supervisor.