Human Resources Operations Manager

UTILI-SERVE, LLC•Conover, NC

1d•Onsite

About The Position

The Human Resources Operations Manager (HROPM) is responsible for overseeing the day-to-day HR functions, ensuring efficient and compliant HR processes across the organization. The role focuses on general HR team oversight, optimizing HR systems, managing employee lifecycle operations, and driving process improvements to enhance the overall employee experience.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred)
5 - 8 years of progressive HR experience with depth in talent acquisition/development, employee lifecycle operations, benefits administration, leave administration, safety compliance, and employee relations
Strong knowledge of HR practices, employment laws, and compliance requirements
Experience with HRIS platforms (e.g., Paycom, ADP, Workday)
Proven ability to manage projects and drive process improvements
Excellent organizational, analytical, and problem-solving skills
Strong leadership, interpersonal, and communication skills
Ability to handle sensitive and confidential information with discretion

Nice To Haves

PHR, SPHR, SHRM-CP, or SHRM-SCP

Responsibilities

Oversee daily tactical HR operations including onboarding and offboarding (end-to-end employee lifecycle management), payroll/finance coordination, benefits administration, and employee records management.
Ensure compliance with all local, state, and federal employment laws and regulations (e.g., FLSA, FMLA, ADA) and maintain audit-ready documentation.
Direct and administer leave programs including FMLA, short-term and long-term disability, workers’ compensation, and other company-specific leave policies.
Manage and optimize HR systems (HRIS), ensuring data integrity, accuracy, reporting capabilities, system efficiency, and secure record-keeping.
Develop, implement, execute, and continuously improve HR policies, procedures, and workflows.
Lead HR operational projects such as system implementations, process automation, and organizational initiatives.
Partner with leadership and other departmental managers to support workforce planning and organizational effectiveness.
Coach and counsel supervisors/managers and HR team on performance management conversations, corrective action plans, and termination process to ensure consistency and legal compliance.
Formulate and analyze HR metrics and data to advocate data-driven decision-making and improve operational performance.
Develop, mentor, and supervise HR team (currently comprised of an HR Generalist and Coordinator/Recruiter) to meet departmental goals and accomplish organizational objectives, fostering a high-performance and service-oriented team.
Manage employee benefit enrollment processes (initial and open enrollment), vendor relationships, plan audits, and billing reconciliation.
Champion employee relations by ensuring consistent application of policies, procedures and practices that promote a positive and productive employee experience.
Advise and support employee engagement initiatives, including event planning, recognition programs, and culture-building activities.