Human Resources Manager

Downtown Women's Center•Los Angeles, CA

1d•Hybrid

About The Position

The Human Resources Manager is a strategic and operational leader responsible for advancing DWC’s people strategy and ensuring compliance with employment laws and organizational policies. The role partners with agency leadership to foster a high-performing, inclusive, and trauma-informed workplace that supports engagement, retention, professional development, and organizational effectiveness. The manager oversees employee relations, workplace investigations, leaves, workers’ compensation, benefits, performance management, policy administration, compliance, and workforce planning. As a trusted advisor to leaders and employees, the manager provides coaching and practical guidance, develops and supports HR team members, and leads continuous improvement in HR practices, systems, and processes. This full-time, non-exempt position supervises HR team members. It follows a hybrid model, with an expectation of being onsite three days per week. Office hours are 8:00 a.m. to 4:30 p.m., with flexibility to work evenings and weekends when necessary. Local travel between DWC locations is required, and occasional conference travel may be expected. The role is based in the Downtown Los Angeles area; the employee must be a California resident, live within 80 miles of DWC, and be available for in-person meetings.

Requirements

At least 5 years of HR experience, including at least 2 years in a managerial or supervisory role.
Bachelor’s degree or equivalent in HRM, Business, Psychology, or an equivalent field; the posting also lists PHR/SPHR or SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credentials.
Demonstrated knowledge of California employment laws, wage and hour regulations, leave laws, workers’ compensation, and workplace investigations.
Experience managing complex employee relations matters, including investigations, grievance resolution, performance management, corrective action, reductions in force, accommodations, and conflict resolution.
Hands-on responsibility for staff supervision and development.
Excellent interpersonal, written, and verbal communication skills, including the ability to explain complex benefits, legal, and personnel issues clearly, tactfully, and diplomatically.
Ability to work effectively with the Board of Directors, executive staff, direct reports, and the broader DWC community.
Cultural humility, commitment to trauma-informed care, and ability to support and lead in a mission-driven environment serving diverse communities.
Ability to promote psychological safety, respect, collaboration, and inclusive leadership.
Must be a California resident, live no more than 80 miles from DWC, and be available for in-person meetings.
Must provide documentation of a negative TB test result from within the last twelve months on the first day of hire.
Must be authorized to work in the United States; DWC does not sponsor employment visas.

Nice To Haves

Experience supporting nonprofit organizations, social service agencies, or mission-driven organizations.

Responsibilities

Partner with organizational leaders to develop and implement HR strategies aligned with DWC’s mission, strategic plan, values, and objectives.
Advise managers and employees on workforce planning, employee relations, performance management, and organizational effectiveness.
Analyze workforce trends, employee data, and organizational needs to improve engagement, retention, and operational effectiveness.
Lead and support organizational change initiatives, including communication, employee engagement, and implementation.
Manage complex employee relations matters, including performance concerns, workplace conflict, policy violations, corrective action, grievances, and separations.
Conduct objective, thorough, and confidential workplace investigations into allegations such as harassment, discrimination, retaliation, and misconduct; prepare reports, findings, and recommendations.
Collaborate with leadership and legal counsel as needed to mitigate risk and support legally compliant employment practices.
Ensure compliance with federal, state, and local employment laws and regulations, including wage and hour requirements, leave administration, workers’ compensation, and employee privacy.
Develop, communicate, maintain, and update HR policies, procedures, and practices; monitor legislative changes and recommend updates.
Train, coach, and advise leaders on employment law, policy interpretation, and HR best practices.
Oversee and improve performance management processes and coach managers on expectations, feedback, employee development, and performance challenges.
Partner with leadership on succession planning, leadership development, workforce development, and learning opportunities.
Oversee employee benefits, leaves of absence, accommodation requests, and workers’ compensation programs.
Maintain accurate and timely HR documentation, records, reports, and personnel files in accordance with legal and organizational standards.
Use HRIS and other technology platforms to maintain data integrity, generate reports, monitor trends, and support decision-making.
Identify and implement process improvements that enhance efficiency, service delivery, and employee experience.
Champion an inclusive, trauma-informed workplace culture that supports diversity, equity, inclusion, belonging, and psychological safety.
Partner with leadership on employee engagement, recognition, wellness, and retention initiatives.
Promote organizational values and strengthen employees’ connection to DWC’s mission.
Directly supervise HR team members, including coaching, mentoring, performance management, workload prioritization, and professional development.
Set goals, priorities, and expectations for HR staff and foster accountability, collaboration, continuous improvement, and responsive service.
Participate in cross-functional committees, organizational initiatives, special projects, meetings, trainings, and external partnerships as required.
Attend professional development opportunities to stay current on HR trends, employment law, and industry best practices.
Perform other duties and special projects as assigned.