Human Resources Manager

Oakland Museum of California•Oakland, CA

37d

About The Position

The Human Resources Manager is responsible to manage the daily operations of the HR department, aligning workforce strategies with strategic goals. This position will manage recruitment, labor and employee relations, performance management, training and development, and compliance with labor laws to foster a positive workplace. Serving as a partner for the Sr. Director of People, the HR Manager will participate in providing guidance, support, training and counsel to staff and supervisors in employee and labor relations, compliance, policies & procedures, performance management and other employment legal matters. Additionally, they will help to create programs and initiatives that support positive relations between union and non-union staff, the union itself, and the organization with the goal of promoting employee engagement and satisfaction. The responsibilities of this role include proactive and responsive employee and labor relations, workplace investigations, management consultations, employee mediations, and other complex employee and labor relations matters. In this role, you will function as a connector who builds bridges and works collaboratively with OMCA’s Labor Management Committee and union leadership to develop, plan and implement effective employee relations practices. You will handle issues involving members of OMCA’s union, management, and confidential employees and ensure that labor relations matters and activities are conducted in a manner consistent with OMCA’s mission, labor relations and legal strategies, operational guidelines, and strategic objectives.

Requirements

Ability to display and encourage visitor and internal customer service, take and share responsibility and treat others with respect
3-5 years related human resources experience, ideally in a social justice non-profit or labor union environment
SHRM-CP or PHR preferred
English language proficiency in both spoken and written form
Working knowledge of document, spreadsheet, slides, and project management software required, preferably those in the Google Suite and Asana
Strong understanding and working knowledge of applicable labor and employment laws and regulations at the state and federal level, including NLRA, FLSA, Title VII, ADA and FMLA
In-depth understanding of and the ability to apply technical principles, theories, and concepts of the labor relations field
A track record as a successful change agent who can help lead a transformation in culture
A highly collaborative work style with the ability to partner with and influence key organizational leaders and build high functioning teams
Ability to conduct a thorough and comprehensive investigation and strong mediation and conflict resolution skills.
Ability to interface and work well with all levels of management and staff
Demonstrated ability to maintain the highest ethical standards, including confidentiality and handling sensitive situations and information with the utmost discretion and diplomacy
Demonstrated ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with policies, regulations, and government law
Demonstrated ability to objectively coach employees and supervisors through issues that may be complex, difficult and emotional
Outstanding work management, interpersonal, teamwork, and collaboration skills
Exceptional written and verbal communication skills
Excellent organizational skills and attention to detail
Commitment to ideals of justice, equity, diversity and inclusion
Commitment to fostering an anti-racist work culture and to anti-racist principles and learning
Invested in creating a positive and collegial unionized work environment that reflects equity across union and non-union employees
Excellent relationship-builder with the ability to successfully work collaboratively with all levels of employees, the union, management, and external partners
Ability to communicate effectively verbally and in writing
Flexibility and excellent organizational skills
An ambitious self-starter with exceptional communication skills

Responsibilities

Support the Museum’s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future
Contribute to and support the OMCA strategic plan, annual priorities, and institutional initiatives such as diversity advancement
Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
All positions will have core functional responsibilities, cross functional team activation and learning and development as a core function of each role.
Establish credibility throughout the organization and foster generative relationships with union leaders and members, supervisors, and all staff so that you can be an effective listener and problem solver of people issues
Support the implementation of the antiracism and equity goals of the strategic plan
Manage employee relations matters to ensure that confidential personnel information, organization processes and procedures meet internal and external audit requirements.
Serve as a bridge between management and employees. Mediate conflicts, handle grievances, and administer disciplinary actions fairly.
Act as a back-up HR liaison, to Senior Director of People, for any employee relations issues
Manage full cycle recruiting process utilizing both internal and external resources to ensure a positive experience to internal stakeholders and candidates
Collaborate with Senior Director of People on initiatives and processes focused on employee recruitment and retention by promoting a high level of employee satisfaction and engagement
Partner with external recruiter to strategize and implement best practices related to a best-in-class talent acquisition lifecycle
Manage exit interview process, including analysis of survey results and action plans to address retention strategies
Partner with Senior Director of People to manage institutional internship/volunteer program as needed
Develop core supervisor training programs that advance organizational mission, pro-union values and antiracist ways of working in a unionized environment and that ensure consistent and equitable application of the CBA
Train and support supervisors in managing through the probationary period and in performing performance check-ins and supervisor 360 reviews
Support managers in the progressive discipline process including development and review of corrective actions and related documentation.
Work with the Senior Director of People to administer, follow-up, and provide support to create solutions-based strategies to address organizational risks
Track and monitor employee statistics to support the creation of the annual diversity report and staff presentation, developed in collaboration with the Labor Management Committee
Monitor employee complaints and grievances for trends and ideate training, policy or protocol improvements to decrease complaints
Monitor employee climate to identify issues/trends; recommend proactive solutions based on business needs / best practices and counsel leadership on identifying issues and implementing corrective actions
Maintain in-depth knowledge of applicable employment and labor laws, reducing risk and ensuring regulatory compliance
Manage timely response to all state and federal reporting
Responsible for coordination of annual job description review process in compliance with Federal guidelines
Partner with the Director of Facilities and Safety to ensure annual compliance of required training (Unlawful Harassment, Workplace Violence Prevention, Safety, etc.)
Implement HR process workflows and establish a continuous improvement cycle ensuring human resource operations remain accurate, efficient, and legally compliant
Manages and tracks leaves throughout the organization and corresponds with staff as needed
Manage all incoming correspondence ensuring timely responses and proper document retention and filing
Responsible for workers compensation administration
Maintains contracts for HR system vendors
Assists Senior Director of People with new initiatives as needed
Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.