Human Resources Manager - Private Security Industry

Citadel Security USA•Denver, CO

30d•Onsite

About The Position

Citadel Security USA is seeking an experienced Human Resources Operations Supervisor to support and strengthen our multi-state HR operations. This position plays a key role in overseeing compliance programs, employee relations, benefits administration, HRIS management, and the daily supervision of HR Generalists. The ideal candidate is an organized HR professional who thrives in a fast-paced environment, exercises sound judgment, and enjoys balancing compliance responsibilities with employee support and operational leadership. This role partners closely with the Director of Human Resources while ensuring HR processes remain accurate, efficient, and compliant across multiple states.

Requirements

Minimum 5 years of progressive Human Resources experience
Experience supervising or mentoring HR personnel
Strong knowledge of: FMLA Colorado FAMLI ADA ACA OSHA recordkeeping FLSA EEO-1 reporting Multi-state employment compliance
Experience administering employee benefit programs
Experience using HRIS platforms such as Paycor or similar systems
Strong organizational, analytical, and problem-solving abilities
Excellent written and verbal communication skills
Ability to handle confidential information with professionalism
Microsoft Office proficiency, including Excel, Word, Outlook, and Teams
Ability to successfully complete a background check
Legal authorization to work in the United States
Must be 21 years of age or older

Nice To Haves

Bachelor’s degree in human resources, Business Administration, Organizational Leadership, or a related field; equivalent progressive HR experience will also be considered
SHRM-CP, PHR, or similar HR certification
Experience managing distributed or multi-state workforces
Experience coordinating benefits brokers, carriers, and third-party vendors
Previous experience with HR compliance reporting and audit preparation

Responsibilities

Administer multi-state HR compliance initiatives under the direction of the Director of Human Resources.
Coordinate FMLA, Colorado FAMLI, ADA accommodation, ACA, OSHA, and related compliance programs.
Maintain required compliance documentation, leave records, and personnel files.
Ensure employment practices remain consistent with applicable federal, state, and local regulations.
Monitor document retention requirements for personnel, leave, and workers' compensation records.
Support ongoing compliance audits and internal process improvements.
Serve as a primary HR resource for employee relations matters involving Security Officers and Field Training Officers (FTOs).
Conduct workplace investigations while maintaining professionalism and confidentiality.
Prepare investigation summaries and supporting documentation.
Guide supervisors regarding performance documentation, corrective action, and progressive discipline.
Assist with complex employee relations matters as assigned.
Coordinate administration of medical, dental, vision, and supplemental benefit programs.
Manage ICHRA eligibility tracking and contribution administration.
Serve as the primary contact for benefit vendors, brokers, and insurance carriers.
Coordinate annual Open Enrollment activities.
Reconcile carrier invoices and payroll deductions for benefit accuracy.
Maintain ACA eligibility tracking and compliance records.
Maintain employee records and HRIS data integrity within Paycor or similar systems.
Support onboarding workflows, eligibility tracking, compliance reporting, and employee record maintenance.
Perform routine HRIS audits and data validation.
Monitor driver qualification workflows and Motor Vehicle Record (MVR) compliance.
Supervise and support HR Generalists in daily operations.
Assign workloads and monitor quality, accuracy, and timeliness.
Provide coaching, guidance, and professional development opportunities.
Review onboarding, employee records, guard card compliance, and pre-employment processing activities.
Promote consistency across HR operational processes.
Support onboarding activities for leadership-level employees.
Oversee HR Generalist onboarding for Security Officers and FTOs.
Coordinate employment changes, position updates, and separation documentation.
Assist with background screening, drug screening, MVR processing, and employment eligibility verification.
Perform compliance audits involving onboarding documentation, certifications, personnel files, benefits eligibility, leave administration, and regulatory requirements.
Assist with EEO-1 reporting and internal compliance initiatives.
Coordinate workers' compensation claim documentation and carrier communications.
Maintain accurate records supporting regulatory and operational compliance.