Human Resources Manager

Pioneer Human Services•Seattle, WA

5d•Hybrid

About The Position

If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Human Resources Manager with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024. What We Offer At Pioneer, our employees are our most valuable asset. That’s why we’re proud to offer a comprehensive Total Rewards package designed to support your health, security, and work-life balance. Compensation: New hires for this position typically start between $97,136 and $129,514 annually, depending on factors such as work location, experience, qualifications, skills, competencies, internal equity, and market conditions. While the full pay range is provided to support pay transparency, individual compensation will vary within the range based on these factors. Benefits That Invest in You At Pioneer, we offer a comprehensive benefits package designed to support your health, financial well-being, and continued growth. Health & Wellness Benefits Medical coverage Dental coverage Vision coverage Flexible Spending Account (FSA) Dependent Care Flexible Spending Account Financial Protection Employer-provided life insurance Accidental Death & Dismemberment (AD&D) insurance Disability coverage Invest in Your Future Front-Loaded Tuition Assistance Retirement Plan Employee recognition programs Public transportation discounts Employee Assistance Program (EAP) Join Pioneer and build more than a career. Be part of a team that supports your well-being, recognizes your contributions, and invests in your future. Benefit eligibility, coverage, contributions, and program provisions are subject to the terms of the applicable benefit plans and policies.

Requirements

Bachelor's degree in Business, Human Resources or related field. An equivalent combination of education and directly related Human Resources professional work experience may be considered in lieu of degree.
Minimum of 7 years of progressively responsible Human Resources experience, including significant experience managing complex employee relations, investigations, performance management, and advising operational leaders.
Working knowledge of multiple Human Resources disciplines, including employee relations, compensation practices, performance management, workforce planning, organizational change, diversity and inclusion, and federal, state, and local employment laws.
Demonstrated experience supporting operational, hourly, shift-based, or similarly complex workforces.
SHRM-CP, SHRM-SCP, PHR, SPHR, or ability to obtain an HR certification within one year of employment.
Ability to travel to assigned Pioneer locations and work a flexible schedule that may include early morning, late afternoon/evening, weekend, or holiday coverage based on business needs.

Nice To Haves

Master’s degree in Business or Human Resources
Experience supporting manufacturing, distribution, food service/commercial kitchen, reentry, social services, healthcare, or other regulated operations.
Prior experience leading HR projects, process improvements, or change initiatives across multiple sites or business units.

Responsibilities

Provides HR leadership and support across assigned programs, business units, and locations and adapts coverage as organizational and operational needs evolve.
Owns and coordinates the end-to-end employee lifecycle for assigned business units, from workforce planning and recruitment through onboarding, development, retention, employee movement, and separation/off boarding.
Partners directly with leaders across assigned business units, programs, and locations to understand staffing, scheduling, productivity, safety, compliance, and employee-experience needs.
Provides day-to-day HR leadership for a diverse workforce that may include hourly, salaried, shift-based, safety-sensitive, justice-involved, and regulated-program employees.
Builds trusted partnerships with operational leaders through regular on-site engagement, proactive consultation, and an understanding of business objectives, workforce challenges, and operational priorities.
Advises and coaches leaders on employee relations, attendance, workplace conduct, performance expectations, corrective action, and separations; ensures actions are timely, well documented, consistent, and aligned with policy and applicable law.
Manages and resolves complex employee relations matters and conducts effective, thorough, and objective workplace investigations; recommends appropriate resolution based on facts, policy, past practice, organizational risk, and applicable requirements.
Partners with Talent Acquisition and operational leaders on workforce planning, vacancy prioritization, candidate selection, hiring decisions, and onboarding to improve staffing stability and quality of hire.
Oversees effective onboarding and employee integration, including coordination of employment documentation, required training, system access, site requirements, and role-specific compliance activities.
Provides guidance on job descriptions, organizational structure, promotions, transfers, compensation considerations, and other employee changes in partnership with HR subject-matter experts.
Partners with Benefits/Leave, Safety, Workers Compensation, Payroll/HRIS, Learning and Development, and other HR functions to resolve employee and operational needs and ensure coordinated service delivery.
Uses workforce data and trends - including turnover, vacancies, attendance, employee relations, retention, and other people metrics - to identify risks, recommend interventions, and evaluate effectiveness.
Provides guidance and leadership on restructures, workforce planning, succession planning, position changes, reductions in force, and other organizational transitions.
Builds manager capability and reinforces leader accountability for employee communication, performance, engagement, scheduling, policy compliance, and workplace culture.
Identifies training and development needs and partners with appropriate resources to strengthen leadership capability, employee performance, and retention.
Maintains current knowledge of federal, state, and local employment requirements and applies sound judgment to reduce legal and organizational risk; partners with legal counsel as needed.
Maintains regular on-site presence across assigned operations and flexes schedule, when necessary, to support employees and leaders across shifts and operating hours.
Performs other duties and special projects as assigned in support of Human Resources and organizational priorities.