Human Resources Manager

Chinese-American Planning Council•New York, NY

21d•$75,000 - $85,000

About The Position

CPC seeks a Full-time Human Resources Manager to join the HR team to provide exceptional HR services to over 700 active staff members and to support the day-to-day HR operations of the organization, implementation of HR programs and special projects. The Human Resources Manager also acts as the HR partner to supervisors of assigned programs and provides advisory to help manage staff performance and relations, ensures regulatory compliance, supports the communication and enforcement of CPC policies and procedures, and fosters a people-centric organizational culture. The Human Resources Manager reports to the Director of Human Resources. This position requires occasional travel to other CPC sites within the 5 boroughs as needed.

Requirements

Bachelor’s degree, plus 4+ years of progressive hands-on HR experience (or 6+ years of progressive hands-on HR experience without a Bachelor's degree)
Comprehensive understanding and knowledge of federal, NYS and NYC employment laws and guidelines, as well as human resource management concepts and best practices
Impeccable attention to details, and demonstrated critical thinking skills, organization skills, consultative, coaching and mediation skills
Excellent oral and written communication skills, and the ability to interact with people of different levels professionally
Ability to take initiative, anticipate work needs, follow through, successfully handle and prioritize multiple competing assignments and to effectively manage deadlines
Possession of a high level of ethical conduct and ability to maintain confidentiality of sensitive information and materials
Proficiency in utilizing applications such as MS Office Suite, and ability to learn other routine applications essential to this position
Ability to work independently as well as effectively as a team member
Strong interest in CPC’s mission and services

Nice To Haves

Knowledge of Paycom and/or experience utilizing an HRIS a plus
Fluency in Spanish or Chinese (Mandarin and/or Cantonese) a plus
HR certification (SHRM-CP or PHR) a plus but not required

Responsibilities

Regularly meet with supervisors and/or program directors to ensure recruitment needs are met and to anticipate demands and requirements
Utilize various channels, including job boards, social media, professional networks, job fairs and employee referrals, to proactively source and attract qualified candidates
Assist hiring managers in creating job descriptions, defining selection criteria, and screening qualified candidates by reviewing and evaluating applications
Act as liaison between candidates and hiring managers, and provide guidance, support and timely communication throughout the interview and hiring process to provide positive candidate experience
Contribute to the development of a robust onboarding and orientation process to help ensure a positive and engaging new hire experience
Ensure that the established onboarding process is followed, the new hire paperwork verified, training completed, security clearance and reference check completed, and that the new hire profile is set up accurately in Paycom
Prepare separation documents, set up separation meetings and conduct exit interviews for offboarding; alert Director of HR and/or Head of HR about any potential issues identified during the offboarding process
Administer benefits enrollment, change and termination of CPC offered benefits, including, but not limited to medical insurance, based on qualifying events, and support CPC’s annual open enrollment process
Answer routine benefit questions from staff members, trouble shoot benefit issues and escalate issues and requests to Director of HR as necessary
Communicate with outside agencies, insurance carriers, and vendors regarding benefits related issues and/or requests, regulatory updates, technical and customer support
Manage application/claims for such benefits as STD, PFL, FMLA, Workers’ Compensation insurance, and reasonable accommodation requests
Ensure compliance with applicable employment laws and regulations by enforcing CPC’s policies consistently across the board and by providing relevant training to staff and supervisors
Conduct internal HR audits to ensure compliance and proper record keeping
Stay abreast of applicable regulatory changes and updates, industry/labor market trends, and best practices to help update internal policies and procedures
Support CPC’s Strategic Plan by contributing to the development of CPC’s professional development program through CPC Academy
Prepare and give presentations on assigned topics as a subject-matter expert
Support CPC’s annual performance management processes, and coordinate supervisors/managers performance evaluation training
Manage the annual mandatory trainings such as the Anti-Sexual Harassment training for all staff
Take a proactive approach to understanding and assessing programs and staff needs and concerns through regular interactions with supervisors and staff
Escalate employee relations issues to Director of HR and participate in resolution efforts and investigation as appropriate
Help maintain a positive work environment by promoting open communication and supporting organization-wide staff engagement initiatives, events and gatherings
Prepare monthly HR newsletter to help disseminate HR related information and announcements
Manage assigned special HR projects from planning to completion
Contribute as a core team member on HR process improvement initiatives
Support a variety of different initiatives and perform tasks assigned by the supervisor as needed