Human Resources (HR) Manager

Universal Travel Concierge•Miami, FL

9h•Remote

About The Position

The Human Resources Manager is responsible for overseeing all employee-related operations across Universal Travel Concierge (UTC), The College Butler, and Table and Chair. This position manages the full employee lifecycle, including recruiting, interviewing, hiring, onboarding, scheduling support, employee records, training coordination, performance management, and employee relations. The HR Manager works directly with company leadership to ensure each business is properly staffed with qualified, professional employees and that team members consistently meet company standards.

Requirements

Experience in human resources, recruiting, hospitality, staffing, or employee management.
Strong communication skills.
Strong organization skills.
Strong discretion skills.
Strong problem-solving skills.
Comfortable managing employees across multiple businesses.
Comfortable handling confidential employee information.

Nice To Haves

Experience working in hospitality, luxury service, cleaning services, concierge operations, or other service-based businesses.

Responsibilities

Manage recruiting and hiring for all three companies.
Create and post job openings and actively recruit qualified candidates.
Review applications and resumes and conduct initial interviews.
Coordinate final interviews with management when necessary.
Prepare offer letters, employment agreements, and onboarding documents.
Conduct new-hire onboarding and orientation.
Maintain employee files, records, certifications, and required documentation.
Coordinate background checks and other pre-employment requirements.
Track employee availability, staffing needs, and scheduling requirements.
Work with managers to ensure shifts, jobs, and client services are appropriately staffed.
Manage employee attendance, call-outs, lateness, and other performance concerns.
Conduct employee check-ins and performance reviews.
Handle employee complaints and workplace concerns professionally and confidentially.
Issue verbal and written disciplinary actions when appropriate.
Develop and maintain company HR policies, employee handbooks, and workplace procedures.
Coordinate employee training and ensure required training is completed.
Assist leadership with compensation, promotions, raises, and staffing decisions.
Manage employee resignations, terminations, and offboarding.
Maintain an active pipeline of potential employees for positions with frequent staffing needs.
Ensure employees understand the service, appearance, conduct, confidentiality, and professionalism standards of each company.
Provide leadership with regular updates regarding hiring, staffing, employee performance, and HR concerns.
Recruit and manage concierge, administrative, operations, travel, driver, and other service personnel for UTC.
Ensure UTC employees understand luxury-service expectations, confidentiality requirements, and client-service standards.
Recruit and manage cleaners, organizers, packing/unpacking staff, supervisors, and other field employees for The College Butler.
Maintain sufficient staffing for The College Butler to accommodate recurring cleanings, move-in/move-out periods, Greek house services, and seasonal demand.
Recruit and manage concierge, reservation, customer-service, administrative, and operations employees for Table and Chair.
Ensure Table and Chair team members are trained to provide responsive and professional member service.