Human Resources Manager/Director

Brighter Stronger Foundation LLC•Abingdon, MD

7d•$80,000 - $110,000•Onsite

About The Position

The People and Culture (P&C) Partner provides professional, responsive, solutions-oriented HR support to assigned Brighter, Stronger Foundation (BSF) departments and programs under the general supervision of the Executive Director of People and Culture. The role supports the employee lifecycle, including recruitment and selection, onboarding, employee engagement, benefits and leave administration, employee relations, performance management, training, records, and HR operations. It promotes consistent application of BSF policies and compliance with applicable federal, Maryland, local, contractual, accreditation, and program requirements. The position is based at BSF's corporate office in Abingdon, Maryland, with travel to the Essex location and other BSF program or community locations as needed. Work is primarily in a professional office environment and may involve extended computer use, frequent communication, meetings, training, audits, accreditation activities, and investigations. The employee may encounter confidential, sensitive, or high-risk employee-relations matters and must follow applicable confidentiality, safety, and escalation procedures. The employee performs routine People and Culture duties within established policies, delegated authority, training, and applicable law. Significant safety, legal, regulatory, privacy, employee-relations, fraud, credential, or policy concerns must be promptly escalated. The position does not have authority to independently change organizational policy, make commitments beyond delegated authority, determine legal conclusions, or make final employment decisions reserved for leadership.

Requirements

Professional experience in human resources, employee relations, recruiting, benefits administration, or a related HR function.
Knowledge of fundamental HR practices, employee relations, recruitment, benefits, leave administration, performance management, and employment compliance.
Working knowledge of applicable federal and Maryland employment requirements and BSF policies and procedures.
Ability to maintain confidential records, communicate professionally, document employee matters, and meet deadlines.
Excellent written and verbal communication skills, including tact, professionalism, discretion, and sound judgment.
Strong interpersonal skills and ability to work effectively with employees, managers, leadership, participants, families, and community partners when appropriate.
Ability to assess employee concerns, identify potential risks, resolve routine matters, and recognize when escalation is required.
Strong organization, problem-solving, documentation, and attention-to-detail skills.
Ability to manage competing priorities and meet deadlines.
Proficiency with Microsoft Office and ability to learn and use HRIS, LMS, payroll/timekeeping, benefits, and other electronic systems.
Ability to complete BSF-required orientation, training, competency, background screening, and other employment requirements.
Ability to perform essential job functions with or without reasonable accommodation, including prolonged sitting or standing, computer and mobile-device use, reading and writing, verbal communication, movement through office or program environments, and occasional travel between locations.
Ability to maintain confidentiality and follow BSF safety and escalation procedures.
Bachelor's degree in human resources, business administration, organizational development, or a related field is preferred; equivalent relevant HR experience may be considered consistent with BSF requirements.

Nice To Haves

Experience in a healthcare, behavioral-health, nonprofit, or similarly regulated environment.
Bachelor's degree in human resources, business administration, organizational development, or a related field.
Working knowledge of CARF quality, documentation, personnel, training, confidentiality, risk-management, and continuous-improvement expectations relevant to HR responsibilities.
Understanding of applicable COMAR personnel, qualification, training, competency, documentation, and confidentiality requirements relevant to BSF programs.

Responsibilities

Provide day-to-day People and Culture support to assigned departments, managers, and employees within delegated authority.
Support full-cycle recruitment, including sourcing, application review, screening, interview coordination, selection support, offers, onboarding, and follow-up.
Coordinate background checks, required employment screening, and related documentation.
Serve as a primary employee contact for benefits eligibility, enrollment, qualifying life events, coverage questions, and changes.
Coordinate open enrollment and communicate benefits information; work with brokers, carriers, and third-party administrators to resolve employee issues and billing discrepancies.
Support benefits and employment-law compliance, including COBRA, HIPAA, ERISA, ACA reporting, and other applicable requirements within the role's scope.
Initiate and support performance reviews and assist managers with coaching, corrective action, performance improvement plans, and employee development.
Promote a positive, inclusive, respectful, and participant-centered workplace consistent with BSF's mission and values.
Receive, assess, document, and appropriately escalate employee concerns, complaints, workplace conflicts, and potential risks.
Assist with employee-relations investigations, documentation, fact gathering, and implementation of approved organizational decisions.
Advise managers regarding leave of absence, sickness, FMLA, workers' compensation, and other protected-leave matters; escalate complex or high-risk matters to the Director of People and Culture.
Serve as a primary HR contact for workers' compensation injuries and coordinate documentation and follow-up.
Maintain accurate, timely, confidential, and retrievable personnel and HR records, including employment, qualification, training, performance, and disciplinary documentation.
Prepare HR metrics, reports, and documentation for leadership and authorized reviewers.
Assist with job-description, policy, procedure, SOP, training, and HR or organizational project development.
Participate in CARF accreditation activities, quality-improvement initiatives, audits, corrective actions, and survey preparation as assigned.
Support readiness for applicable COMAR requirements concerning personnel records, job descriptions, qualifications, training, competency, confidentiality, documentation, and compliance.
Use approved HRIS, LMS, payroll/timekeeping, benefits, recruitment, and other systems accurately and securely.
Comply with BSF policies, procedures, confidentiality requirements, applicable laws and regulations, and delegated authority.
Maintain current knowledge of applicable federal, Maryland, and local employment requirements and BSF policies and procedures.
Protect confidential personnel and employee-relations information and limit access to legitimate business needs.
Protect participant, employee, clinical, financial, and organizational information, including compliance with HIPAA and 42 CFR Part 2 when applicable.
Ensure HR documentation is complete and supports authorized review; identify documentation gaps, recurring compliance issues, and process deficiencies and communicate recommendations to leadership.
Promptly escalate suspected abuse or neglect, serious safety concerns, privacy breaches, fraud concerns, significant policy violations, credential issues, or regulatory noncompliance identified through HR activities.
Perform other related duties as assigned to meet organizational and program needs.