Human Resources Manager - Client Services
About The Position
This job is responsible for developing Human Resources (HR) strategies that impact large, complex business units within a major Line of Business (LOB). Key responsibilities include developing and executing tactical plans at the business unit level to achieve strategic objectives and organizational effectiveness. Job expectations include driving a wide range of HR activities and supporting functions across the bank such as talent acquisition, compensation, employee relations, regulatory compliance, performance management, and employee engagement and development. The Human Resources Manager will be a member of the Consumer, Retail and Preferred HR team supporting Consumer and Small Business Client Services. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Requirements
- 5+ years of HR experience
- Experience in client management around complex strategic HR issues such as talent management, employee relations, org design/development, change management, etc.
- Must have experience working directly with/consulting a business leader on HR strategy
- Proven track record in developing strategy and driving change to help drive business results and execute on key initiatives
- Experience supporting technically complex and geographically dispersed groups of associates
- Experience managing in a fast-paced, rapidly-changing, and highly complex environment
- Demonstrated ability as an enterprise/global thought leader who can proactively drive change and innovation
- Deep technical HR competence with the ability to influence using a balance of technical HR expertise, business acumen, and relationship skills
- Superb relationship management skills, and the ability to develop strong interpersonal alliances at all levels, and connect with senior executives on both a business and a personal level
- Deep and broad business acumen with a strategic mindset to uncover hidden opportunities that create value through improved processes, competitive advantage, and innovation
Nice To Haves
- HR generalist experience
- Regulatory environment is a plus
- Strong Microsoft Office skills/written presentation skills
- Project management experience
Responsibilities
- Manages the strategic delivery of Enterprise and Line of Business (LOB) specific Human Resources (HR) priorities in addition to ensuring organizational effectiveness across talent acquisition, performance management, talent development and learning, succession planning, compensation, etc.
- Applies lenses of operational excellence, organizational health, and opportunity and inclusion across all HR people processes
- Partners with business leaders to ensure that programs and practices are in alignment with Enterprise culture and conduct principles, serving as a trusted advisor to leadership
- Manages and influences critical workforce activities, including but not limited to headcount reporting and analytics, financials/expenses, promotions, opportunity and inclusion, performance, talent management, and key cross-HR initiatives
- Collaborates with compensation, talent acquisition, and business partners to provide appropriate guidance on employee compensation, both at an individual level as well as in aggregate, while maintaining a focus on expense management
- Leverages reporting tool results shared by HR Consultants to inform effective and strategic decision making
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
