Human Resources Lead
About The Position
The Human Resources Lead serves as the primary day-to-day operational leader of the Human Resources department, ensuring that HR processes are completed accurately, efficiently, and consistently. Working closely with the HR & Operations Manager, this role provides guidance to the HR Associate, oversees daily priorities, supports managers across the organization, and helps drive continuous improvement within HR operations. The Human Resources Lead balances hands-on execution with leadership responsibilities, serving as the first point of escalation for complex HR matters while helping maintain exceptional employee service across both Pro-Play Games Storefront and PPG Event Management.
Requirements
- Independently manage daily HR operations.
- Prioritize department workload.
- Coach and support the HR Associate.
- Resolve most employee HR inquiries independently.
- Identify process improvements.
- Ensure HR documentation remains organized and compliant.
- Serve as a trusted resource for managers.
Responsibilities
- Coordinate daily HR priorities and workload.
- Ensure onboarding and offboarding processes are completed accurately and on time.
- Monitor HR ticket queues and employee support requests.
- Review documentation for accuracy and completeness.
- Maintain confidential employee records.
- Ensure compliance with internal policies and employment requirements.
- Provide daily guidance to the Human Resources Associate.
- Assist with training new HR team members.
- Review completed work before escalation when appropriate.
- Identify opportunities to improve department efficiency.
- Help develop SOPs and training documentation.
- Serve as the first escalation point for employee questions.
- Support managers with coaching documentation and corrective actions.
- Assist with employee relations conversations.
- Coordinate payroll corrections and timecard investigations.
- Support benefits administration and employee communications.
- Coordinate interview scheduling.
- Assist with hiring decisions.
- Oversee onboarding readiness.
- Ensure new hire documentation is complete.
- Maintain hiring pipelines and candidate communication.
- Support HR systems including ADP Workforce Now, Monday.com, WorkMarket, Slack, Google Workspace, and DocuSign.
- Perform HR audits.
- Monitor compliance deadlines.
- Track department metrics and reporting.
- Recommend process improvements.
- Develop new workflows and documentation.
- Participate in department projects.
- Support implementation of new HR initiatives.
- Support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
