Human Resources General Operations Specialist

City of Boulder • Boulder, CO

6d • $27 - $40 • Onsite

About The Position

Approximately 50% of this job is spent dedicated to timekeeping processing tasks. The ideal candidate will have prior experience in auditing, correcting, and processing timekeeping for a variety of different employee types. Under limited supervision, provides tactical execution of Human Resources (HR) transactions, time information and pre-payroll processing tasks, and recruitment and selection tasks. Provides comprehensive day-to-day support within HR and across the city to managers, employees, and candidates with transactions, system navigation, and general questions in these areas. Supports the HR team with special projects.

Requirements

• Ability to communicate technical guidance and solutions effectively to customers and to resolve customer complaints and concerns.
• Ability to demonstrate a passion for customer service and delivering a customer service experience that exceeds expectations.
• Ability to demonstrate adept problem solving, learning on the fly, and diving into the detail to troubleshoot issues.
• Ability to demonstrate being highly motivated, curious, proactive, flexible, and results oriented.
• Ability to demonstrate excellent analytical and time management skills.
• Ability to demonstrate excellent communication skills.
• Ability to demonstrate excellent interpersonal relationship skills.
• Ability to demonstrate excellent organizational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to manage information of a confidential nature requiring considerable discretion.
• Ability to quickly learn the organization’s HR systems.
• Knowledge of human resources processes, procedures, and documentation, preferably applicable to public sector organizations.
• Skill in and meticulous attention to detail.
• Skill in data management and processing documentation.
• Must successfully pass a background check before first day of work and maintain acceptable screening.

Nice To Haves

• Knowledge of and experience in an HR related role with involvement in or exposure to a range of processes and practices.
• Knowledge of and experience working with an HRIS, preferably Workday.
• Professional in Human Resources (PHR) or Society for Human Resource Management – Certified Professional (SHRM-CP) certification.

Responsibilities

• Reviews and processes transactions in the Human Resources Information System (HRIS), such as compensation changes, job postings, background checks, I-9 processing, onboarding tasks, hire, promotion, job change, termination, and timekeeping audit and corrections.
• Coordinates day-to-day HR tasks and transactions.
• Maintains, inputs, and reviews confidential employee information in accordance with federal and state labor laws, city policies and procedures, and collective bargaining agreements.
• Ensures data accuracy across candidate, employee, job, and time entry areas, and collaborates with other teams as needed, such as other HR teams, Payroll, and departments to appropriately share updates and answer related questions.
• Conducts periodic and regular audits as assigned to ensure data integrity.
• May develop and assist with testing Enterprise Integration Batch (EIB) data change files.
• Provides excellent customer service for human resources questions via phone, email, Service Depot tickets, Inquire Boulder, in-person interactions, or other contact methods.
• Triages inquiries as appropriate and escalate concerns when needed.
• Understands how the HR system functions across the modules utilized, such as Recruitment, Core Human Capital Management (HCM), Absence, and Time Tracking.
• Assists HR Operations team in developing, maintaining, and reviewing Technical Guides, Standard Operating Procedures, and How-To Guides for assigned tasks.
• Participates and provides input into the recommendation of process-related and procedural improvements, as appropriate.
• Works collaboratively with the HR Operations team and key cross-functional groups to share knowledge of emerging issues and proactively deliver service to improve candidate and employee experience.
• Supports development, testing, education, and implementation of new business processes and workflows for ease and efficiency.
• Leads department vendor, purchase order, and service agreement set-up in the system, and coordinates with Finance team for questions or issues.
• Maintains employee and applicant files, employment verifications, pre and post adverse action applicant notifications, and assists in gathering information for data requests and internal audits or other special projects, such as employment law poster maintenance.
• Supports logistical planning and execution of in-person and/or online employee or applicant meetings, job fairs, or events as requested, which may include reserving event space, scheduling vendors, ordering food, sending communications, assisting with day of set-up and break-down activities, greeting, and assisting vendors and event guests, etc.
• Provides training, guidance, support, and thought partnership to other HR team members, in areas of expertise.

Benefits

• Benefit Eligibility Group: Non Union (30+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree