Human Resources Employee Services Administrator

Fulton Bank•Lancaster, PA

1d•Hybrid

About The Position

This is a full-time, hybrid career opportunity based out of our Corporate Headquarters location in Lancaster, PA. The Employee Services Administrator is part of the HR Employee Services Group that provides excellent service to internal and external customers through HR call and contact center. Responsible for providing daily support and acting as the subject matter expert for one of the following main functions: onboarding, employee changes, communications and knowledge management, general operations or benefits. Collaborate with direct team members, Payroll, HR Systems and other areas of Human Resources when there are changes or complications that impact the employee or ESG workflow. Responsible for continuous improvement of assigned role with a focus on the digital employee experience.

Requirements

High School Diploma or equivalent. (Required)
3 or more years customer service experience in a call center, email, or personal environment. (Required)
2 or more years working within a Human Resources department providing support for HRIS/Data Management, employee onboarding, benefits administration, payroll administration and/or time system administration. (Required)

Nice To Haves

Bachelor's Degree or the equivalent experience. Specialty: Human Resources, Business Administration, or Organizational Behavior and Development. (Preferred)
Society of Human Resources Management Certification. (Preferred)

Responsibilities

Coordination of the entire pre-hire process for new employees including new hire communications, background screening adjudication, and coordination of day 1 logistics and processing.
First point of contact for new hire and hiring manager inquiries.
Responsible for onboarding of new directors and coordination of temporary agency requests.
Supports the new hire orientation and referral programs.
Responsible for timely review, escalation and processing of employee changes, including internal onboarding.
Partners with HR Business Partners, Talent Acquisition Advisors, Payroll and IT to ensure accuracy of internal onboarding and employee job/salary changes.
Supports employee offboarding process and is the first point of contact for HR Business Partners, exiting and terminated employees, and managers for offboarding inquiries.
Responsible for creation of requisitions requests that are submitted through the Post My Job process.
Responsible for research, triage and timely response of all Tier 1 inquiries that come in through the HR email box, ticketing system and live bot.
Escalates Tier 2 and Tier 3 inquiries to the appropriate HR member.
Administrator for the HUB and HR Chat Bot performance management.
Responsible for ensuring timely updates and accuracy of employee communications and resources.
Supports the social media promotions and new hire roundtable program.
Responsible for supporting time and attendance processing requests, updates and Tier 1 inquiries.
Escalates Tier 2 time and attendance inquiries to HR Operations Specialist.
Supports SAFE Act administration and compliance.
First point of contact for various ESG duties and programs including verifications of employment, labor law poster compliance, parking and invoice administration, record retention and employee file requests, scholarship program and tuition reimbursement program.
Responsible for providing direct support to the Benefits team for various items related to medical enrollment, changes and deductions, 401k administration, Worker’s Compensation, and leave of absence administration.
First point of contact for Tier 1 Benefits inquiries received through ESG email, tickets or call center.
Provides updates and changes to Benefits HUB resources and ChatBot.
Coordinates the wellness reimbursement program.

Benefits

medical plans with prescription drug coverage
flexible spending account or health savings account depending on the medical plan chosen
dental and vision insurance
life insurance
401(k) program with employer match
Employee Stock Purchase Plan
paid time off programs including holiday pay and paid volunteer time
disability insurance coverage
maternity and parental leave
adoption assistance
educational assistance
robust wellness program with financial incentives