Human Resources Director

HILTON DALLAS SOUTHLAKE TOWN SQUARE•Southlake, TX

1d•$90,000•Onsite

About The Position

The Hilton Southlake Town Square, a Connie Award-winning hotel consistently ranking in the top 10% for guest service and cleanliness, offers 248 guest rooms and over 28,000 square feet of meeting space. The hotel is committed to its team members, offering various benefits and a supportive work environment. Driftwood Hospitality Management, which operates the hotel, fosters a culture that empowers associates to take initiative and contribute to property success with well-defined strategies. The Human Resources Director is responsible for directing and ensuring the efficient administration and management of the Human Resources function. This includes recruiting, training, wage/benefit administration, compliance with statutory requirements, and executing employee relation activities. The goal is to provide each department with the necessary personnel, guidance, and support to achieve customer service and business objectives.

Requirements

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
High School diploma required.
Minimum of 4 years hotel management experience of Department Head or above.
Full-Service Hotel Experience.
Proven managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.
Ability to deal effectively with all employees and employee representatives, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information and resolve conflicts.
Ability to read, listen and communicate effectively in English both verbally and in writing to prepare official memorandum and correspondence as well as provide clear and meaningful instructions, guidance and counseling to all employees.
Thorough knowledge of Human Resources practices and procedures.
Considerable knowledge of State and Federal laws and regulations pertaining to Human Resources matters.
Basic mathematical skills to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.
Computer literate in MS Word, Excel, Outlook.

Nice To Haves

College degree preferred

Responsibilities

Direct and instruct the management staff in effective recruiting and interviewing techniques to ensure the hiring and retention of qualified and efficient employees.
Conduct interviews for all management positions.
Develop, implement and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment.
Monitor policies and programs for fair and consistent application.
Ensure compliance with all State and Federal laws, regulations, and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures and communicating any new requirements.
Supervise EEOC program.
Control the administration of wages and benefits to ensure accurate and equitable application.
Review and appraise all personnel changes and paperwork for merit and accuracy.
Approve all required Human Resource forms such as Personnel Authorizations and Employment Requisitions.
Conduct one on one meetings with Direct Reports to ensure their ongoing development.
Maintain open channels of communications for all levels (line employees through General Manager) and monitor employee relations.
Aid in establishing a positive relationship between all employees, supervisors, department heads & General Manager.
Be responsible for monthly Rallies, Annual Awards/Recognition and other events that need to be planned.
Hire the best people available from inside and outside the hotel, hiring for talent, diversity and balance of skills.
Support hotel’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills and competencies.
Maintain succession planning.
Develop, implement and maintain departmental orientation and training certification programs for employees.
Use all available on the job training tools for employees; implement and manage training initiatives and conduct training when appropriate.
Ensure self and direct reports have completed appropriate training classes.
Manage employee progressive discipline procedures for areas of responsibility.
Ensure hotel’s policies are administered fairly and consistently and disciplinary procedures and documentation are completed according to Employee Handbook.
Ensure regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.
Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
Monitor the employee performance appraisal programs to ensure reviews are timely.
Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable.
Actively solicit feedback, utilize an “open door” policy and review employee satisfaction results to identify and address employee problems and concerns.
Ensure employees are treated fairly and equitably and constantly strive to improve employee retention.
Bring issues to the attention of General Manager as necessary.
Celebrate successes and publicly recognize the contributions of team members; ensure recognition is taking place across areas of responsibility.
Maintain an on-going employee recognition program.
Enliven the Culture within the hotel.
Attend different departmental stand-up meetings and communicate information to the staff in the absence of the General Manager.
Support Community Service initiatives.
Supervise, coordinate and motivate the activities of the department staff.
Monitor safety programs and Worker’s Compensation Benefits.
Maintain all hotel personnel records and Human Resources files ensuring confidentiality where necessary.
Ensure the prompt and proper submission of all corporate, divisional and governmental reports as required.
Compose, type and distribute general Human Resources correspondence, such as those announcing policy revisions.
Answer telephone inquiries.
Administer, post, and track guest service scores.
Maintain employee bulletin boards.

Benefits

Employee discounts at Hilton Hotels & Resorts
Quarterly Team Member Celebration
Employee of the Quarter Program
Complimentary meals (free, freshly prepared lunches daily for AM and PM shift team members)
Quarterly Rallies
Employee Recognition (formal recognition programs, shout-outs, and awards)
Monthly Family Breakfasts
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts