Human Resources Director

Fiserv • Mississauga, ON

9d • Onsite

About The Position

You will serve as a Human Resources Director supporting the Fiserv Merchant Solutions organization. leaders from Mississauga with regular time in our Toronto office and responsibility for associates across multiple Canadian provinces and territories. You will collaborate with sales and support leaders to design and implement people strategies that enable business objectives, ensure compliance with local labor standards, and deliver consistent employee experiences across locations.

Requirements

• 8+ years of progressive HR experience, including 3+ years in a business partner or advisory capacity supporting multi-location or multi-province teams in Canada.
• 5+ years managing employee relations and ensuring compliance with Canadian federal and provincial employment laws, including Human Rights and Occupational Health and Safety requirements.
• 3+ years administering benefits programs, leave management, and vendor coordination, and supporting compensation processes and job evaluations.
• 3+ years using Workday or similar HRIS to manage HR processes, reporting, and data analysis.
• 3+ years coaching leaders on performance management, development planning, and change management initiatives.
• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent combination of education, related experience and/or military experience.
• Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Nice To Haves

• CPHR or CHRP/CHRL designation, or working toward one.
• Experience supporting sales or merchant-facing organizations and their people strategies.
• Master’s degree in Human Resources, Organizational Development, Business Administration, or related field.
• Experience preparing executive-level reporting and presentations for C-suite and board audiences.
• MBA or advanced degree in business, analytics, or a related field.

Responsibilities

• Act as a strategic partner to assigned business units, advising on organizational design, workforce planning, and talent priorities that align to business objectives.
• Manage employee relations matters end-to-end, conducting investigations, recommending resolutions, and ensuring consistent application of local labor standards.
• Coach leaders on performance management, conflict resolution, and change initiatives to improve team effectiveness and retention.
• Support recruitment and selection activities, partnering with hiring managers to define requirements, assess candidates, and ensure equitable hiring practices.
• Facilitate performance management cycles, including goal setting, development planning, and completion of reviews.
• Partner with HR Centers of Excellence, Legal, Risk, and Compensation to support policy updates, audits, compliance, salary reviews, and market benchmarking.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance benefits begin the first of the month following hire date
• Educational assistance
• Paid leave options including Parental Bonding Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director