Human Resources Coordinator

UMortgage•Philadelphia, PA

20h

About The Position

At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships. We are seeking a highly organized and proactive Human Resources Coordinator with strong communication and time management skills to join our People Team. The ideal candidate is detail-oriented, process-driven, and experienced in employee benefits administration, labor law compliance, and HR best practices, while thriving in a fast-paced environment and delivering accurate, people-first support across HR operations.

Requirements

Bachelor’s degree in Human Resources or a related field.
2+ years of professional experience in HR, benefits administration, or HR operations.
Experience working with HRIS systems, preferably Paylocity.
Familiarity with benefits administration and payroll coordination.
Excellent interpersonal, written, and verbal communication skills.
Strong attention to detail, organizational skills, and problem-solving ability.
Proven time management skills with the ability to multitask and prioritize in a fast-paced, dynamic environment.
Discretion and comfort handling confidential and sensitive information.
Strong sense of urgency in escalating critical issues.

Responsibilities

Be the first point of contact for HR-related requests, including answering or guiding employees to the appropriate department.
Manage all employee benefit programs in collaboration with our insurance partners, including enrollments, changes, and terminations for medical, dental, vision, life, disability, and COBRA coverage.
Support the planning, execution, and communication of annual Open Enrollment.
Maintain accurate and up-to-date benefit records and documentation in HRIS systems.
Respond promptly and accurately to income and employment verification requests from third-party vendors, lenders, and internal stakeholders. Ensure all verification responses adhere to company policies and legal requirements.
Assist with audits, including 401(k), benefits, payroll, and other HR compliance audits. Gather, prepare, and organize documentation to ensure year-round audit readiness.
Track and support compliance with federal and state leave programs such as FMLA and applicable state leaves. Coordinate leave balances and collaborate with payroll to ensure accurate pay and benefits continuation.
Serve as a central operational partner for high-volume, compliance-sensitive HR workflows.
Continuously improve HR operational processes, documentation, and turnaround times.
Support HR with reporting, process documentation, and HRIS system optimization as needed.