Human Resources Coordinator

Tucson Electric Power•Tucson, AZ

1d•Onsite

About The Position

We are looking for talented individuals who are passionate about making an impact in the company and the community. Apply now and become part of the dynamic energy industry! Our culture is at the heart of our success and we are looking for talented individuals for the position of Human Resources Coordinator to bring their skills and experience to the table while enriching our already strong culture. POSITION OVERVIEW The Human Resources Coordinator acts as the first point of contact for employees across the UNS Energy enterprise for HR-related transactions and questions. Contributes to a positive employee experience as a key contributor to the HR department's brand and the Company’s employee value proposition. Responsible for developing solutions and implementing special projects, planning, documentation, and coordination activities that support HR programs, processes and services. Provides employees with direct-access resources to empower the workforce, reduce wait times for answers to HR questions, and create operational efficiencies. Performs transactional activities and data maintenance in systems on behalf of the HR department.

Requirements

High school diploma or GED
Strong analytical skills to gather and summarize data for reports.
Customer centric and resourceful.
Proficiency in computer applications include Microsoft Office and HR systems such as Workday, PeopleSoft, Oracle, Taleo and ELM.
Demonstrated experience with system troubleshooting.
Strong communication skills to translate technical information into employee friendly guidance and messaging.
High school diploma or GED
Strong analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
Ability to prioritize work in a dynamic environment and adapt to change.
Must have high level of interpersonal skills to handle sensitive and confidential situations.
Position continually requires demonstrated poise, tact, and diplomacy.
Must have proficient experience in a variety of computer software applications in word processing, spreadsheets, and relational databases (Microsoft 356, PeopleSoft or other HRIS system, preferred).
Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

Nice To Haves

Associates degree or higher.
Three to five years previous administrative experience with some exposure to labor and employment law, as it relates to employment practices, personnel policies, and benefits administration, or equivalent combination of education and experience.

Responsibilities

Serve as the first point of contact to HR, providing guidance and support to all employees.
Perform transactional tasks and troubleshooting related to Centers of Excellence and HR Department processes.
Conduct new employee orientation and other related employee onboarding and offboarding functions.
Initiate and address service requests in Workday and other applicable systems or process flows.
As a member of the HR Solutions Center (HRSC), a unique and critical function within the HR operating model, HR Coordinators collaborate extensively with HR Business Partners (HRBPs) and HR Centers of Expertise (COEs) to develop HR solutions; focuses on creating a positive employee experience and contributing to HR being consistently trusted and strategic partners to the business.
Acts as the first point of contact to field HR questions from employees, leaders and external stakeholders via electronic communications formats, phone and in-person requests; uses knowledge of HR services and resources to deliver exceptional service and respond to questions in a professional, efficient, effective, and friendly manner.
Professionally responds to inquiries from employees and leaders at all levels within the organization, as well as, important external callers and visitors.
Manages process flow and resolution of HR service tickets in ServiceNow (or other workflow management system) according to service level agreements; following standard procedures, escalates tickets to HR Operations leadership or assigns escalations to appropriate subject matter experts within HR COEs and the HRBP group for response and resolution.
Educates and coaches HR teams and employees in using standard HR processes and technologies for effective and efficient management of questions and requests.
Maintains and administers various HR programs and processes (e.g., Education Assistance, Service Awards, CIP Eligibility/Renewals/Revocation, etc.)
Schedules, coordinates, prepares materials, sets up rooms, schedules catering and meeting facilities, contracts outside services, and confirms appointments for events, trainings and meetings.
Coordinates and facilitates new hire orientation and other related employee onboarding and offboarding activities.
Conducts interviews with exiting employees to determine reasons for separation and possible areas for improvement; may also organize and coordinate exit surveys.
Performs HR transactions and system entry functions, ensuring proper documentation of entries and job data; maintains employee files and records.
Audits and corrects data entry of employee status changes (e.g. change of address, departmental transfers or promotions, rate increases, terminations, etc.)
Develops and updates HR web pages for the Company intranet, including page design and content.
Develops, prepares and generates memos, letters, on-going and ad-hoc special reports, newsletters, and presentations (within the scope of HRSC responsibility).
Supports internal and external subject matter experts in the development of HR processes and procedures; provides documentation support and shares expertise in using HR systems and technologies to create efficiencies and add value.
Researches, evaluates options and identifies resources in response to requests that support defined HR requests and objectives; may include identifying internal subject matter experts and external business partners and/or recommending use of vendors and products.
Compiles data and files reports in conformance with various state and federal regulatory agencies or organizational needs; responsible for daily/weekly/monthly audits on various system reports and files.
Executes activities in support of special projects and assignments.
Handles highly confidential and sensitive information with care, and uses independent judgment to plan, prioritize and organize a diversified workload.
Understands and effectively utilizes HR information systems to obtain, store and analyze pertinent data and information within the parameters of job responsibilities; leverages current technology and tools to their fullest, and ensures accuracy and consistency of data inputs to preserve enterprise data integrity.
Assists in the design and development of the HRIS and other HR technologies/software.
Participates in HR technology/system design, testing, upgrade, and/or enhancement.
Performs personal administrative tasks (e.g., travel arrangements, pro cards, expense reports), calendaring, vendor management, and assigned administrative responsibilities.
Contributes to the design, development, documentation, and continuous improvement of HR Operations and HR processes and procedures; adheres to approved processes and quality standards.
Leads or assists with HR Operations and enterprise HR initiatives, programs/processes, and special projects, as assigned.
Performs other duties as assigned.
This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.