Human Resources Call Center Specialist

Regions Bank•Hoover, AL

16d•Onsite

About The Position

At Regions the Human Resources Call Center Specialist provides centralized human resource services spanning payroll, benefits, relations, compensation, and other transactions. Associates at this level will have working knowledge and skills developed through formal training or work experience.

Requirements

High school diploma or GED
One (1) year experience in human resources or a high volume call service center
A bachelor's degree in a relevant field of study may substitute for the experience
Ability to handle high volume of customer calls while maintaining a positive attitude
Ability to multi-task in a high volume setting
Ability to work as part of a team
Customer focused
Interpersonal skills
Knowledge of general human resources practices
Problem solving skills
Strong communication skills (written, verbal and listening)

Nice To Haves

Bachelor's degree in Business, Human Resources or related field
Strong personal computer (PC) skills
Knowledge of Regions' benefits plans
Experience in Human Resources, preferably in a call service center environment

Responsibilities

Interacts with customers via telephone to answer questions and provide assistance in the completion of human resource transactions
Answers inquiries by clarifying desired information; researching, locating, and providing information
Performs all work in accordance with established call/service center standards
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems