Human Resources Business Partner

Arrow Bank NA•Glens Falls, NY

14h

About The Position

The Arrow Financial Corporation family of companies is seeking an seasoned HR professional with rich and varied experiences to join our Employee Experience team as a Human Resources Business Partner (HRBP). This collaborative role provides you with opportunities to inspire and engage employees, guide and coach supervisors, and contribute to the overall development of our valued employees. The Human Resources Business Partner (HRBP) supports assigned business units, by providing guidance and day-to-day support across all areas of human resources throughout the employee life cycle. This role proactively partners with managers and employees to support recruitment, performance management, employee relations, and other core HR functions. The HRBP helps implement HR programs and processes, provides administrative and transactional support, and contributes to a positive, people-first workplace culture while ensuring accuracy, consistency, and efficiency in HR operations.

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Minimum of 5 years of HR experience, preferably within the Finance or Retail industry
Demonstrated knowledge of HR processes, including employee relations practices and HR best practices
Solid foundational knowledge of employment laws and compliance requirements and ability to interpret and apply HR policies and procedures consistently
Understanding of how HR practices support business operations and workplace needs
Strong written and verbal communication skills, with the ability to present information clearly and professionally to individuals and groups
Solid critical thinking, organizational, and problem-solving skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
Proven ability to build effective working relationships with leaders and employees while supporting collaboration across teams
Strong attention to detail to ensure accuracy in HR documentation, records, and processes while supporting compliance with policies and regulatory requirements
Consistency in handling sensitive and confidential information with discretion
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
Experience with HRIS systems; specifically, ADP or similar platforms

Nice To Haves

Human Resource certification (SPHR, PHR, SHRM-CP, SHRM-SCP) preferred

Responsibilities

Supports core HR operations to ensure an effective and seamless employee experience, including timely execution of recruitment-related activities, job changes, and maintenance of accurate employee data.
Partners with business leaders to support talent acquisition efforts for assigned business units, including sourcing, screening, interview coordination, and facilitation of the candidate selection process.
Serves as a trusted HR partner and primary resource for managers and employees, providing guidance on policies, procedures, and HR best practices. Maintains ongoing engagement with business partners to strengthen relationships, support open communication, and drive collaboration on initiatives that enhance engagement, productivity, morale, and retention.
Supports business units through organizational change by providing HR guidance, communication support, and consultation to enable smooth and effective transitions.
Provides coaching and consultative support to managers and employees on performance development, career growth, and ongoing feedback, with a focus on engagement, development, and high performance.
Supports performance management activities including goal setting, performance review processes, and development planning. Provides guidance to managers on supporting employees in meeting expectations through clear communication, coaching and constructive feedback.
Partners in and actively drives resolution of workplace concerns through fair, respectful and consistent application of company policies, with an emphasis on early engagement, open communication, and constructive problem solving.
Partners with employees and managers to navigate sensitive workplace situations in a way that supports trust, accountability, and positive working relationships. Works with appropriate stakeholders to ensure matters are addressed in alignment with company values and applicable legal requirements.
Leverages HR data and metrics to identify trends, share insights with leaders, and recommend solutions that enhance engagement, performance, retention, and overall organizational effectiveness.
Maintains awareness of applicable employment laws and ensures HR practices are aligned with federal, state, and local requirements.
Partners with the Employee Total Rewards team by facilitating timely exchange of information and supporting coordination related to leave administration, attendance, compensation and benefits programs, ensuring employees and managers are connected to the appropriate subject matter expertise.
Partners with Learning & Development and Employee Experience Partners to support alignment and delivery of talent development, engagement, and culture initiatives.