Human Resources Benefits Coordinator

Tennessee Aquarium•Chattanooga, TN

8d•Onsite

About The Position

The Human Resources Benefits Coordinator administers and supports employee benefits, leave of absence programs, workers' compensation, retirement plans, and wellness initiatives across the Tennessee Aquarium, Creative Discovery Museum, and Hunter Museum of American Art. This position serves as a key resource for employees, managers, retirees, and external partners by providing guidance, ensuring compliance, maintaining accurate records, and delivering exceptional employee support throughout the employment lifecycle.

Requirements

Minimum of three (3) years of experience in benefits administration, Human Resources, or a related field required
Knowledge of employee benefits, leave administration, workers’ compensation, and related laws and regulations
Understanding of Human Resources practices, policies, procedures, and HRIS systems
Strong customer service, communication, and interpersonal skills
Strong organizational, time management, and multitasking abilities
Problem-solving and analytical skills with attention to detail
Ability to maintain confidentiality and handle sensitive information professionally
Proficiency in Microsoft Office, including Word and Excel
Fast-paced environment with multiple deadlines and changing priorities

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, or related field preferred
Experience administering workers’ compensation and leave programs
Knowledge of retirement plans and employee benefits compliance
Experience supporting open enrollment and employee benefits communication
Experience using HRIS and benefits administration systems, preferably UKG
Professional Human Resources certification, such as PHR or SHRM-CP, preferred

Responsibilities

Administer employee benefit programs, including health, dental, vision, life, disability, retirement, and more
Conduct benefits orientations and support new hire onboarding related to benefit enrollment and employee education
Coordinate annual open enrollment activities, including employee communication, enrollment support, and distribution of materials
Process benefit enrollments, changes, terminations, and qualifying life events in HRIS and carrier systems
Serve as a point of contact for employees, insurance carriers, brokers, and vendors regarding benefit questions and issue resolution
Track eligibility and administer retirement plan enrollments, employee contribution changes, and communications
Reconcile monthly insurance invoices and benefit billing statements for accuracy
Partner with Payroll to ensure accurate benefit deductions and leave-related pay processing
Coordinate employee wellness initiatives and educational programs designed to support employee engagement and well-being
Coordinate benefits fair activities, including vendor participation, communications, logistics, and event support
Administer leave of absence including FMLA, personal leave, short-term disability (STD), and long-term disability (LTD claims, ensuring timely processing, accurate documentation, and compliance with applicable policies and regulations
Monitor and track leave balances, accommodation documentation, and return-to-work timelines to support compliance and operational needs
Communicate leave policies and procedures to employees and managers
Maintain compliance with federal and state regulations, including FMLA, HIPAA, COBRA, ERISA, OSHA, and other applicable laws
Coordinate workers’ compensation claims administration, including injury reporting, claim documentation, and communication with carriers and third-party administrators
Assist employees through the workers’ compensation process and support return-to-work coordination
Maintain OSHA logs, reporting, and compliance tracking
Maintain accurate and confidential benefits, leave, workers’ compensation, medical, retirement, and other Human Resources records in accordance with state and federal law and internal recordkeeping policies
Update employee handbooks, policies, benefits guides, and employee communication materials as needed
Assist with special projects and other Human Resources initiatives
Support departmental operations and participate in team projects as needed