Human Resources Analyst - Training & Organizational Development

Johnston County (NC)•Smithfield, NC

33d

About The Position

An employee in this class participates in the administration of training and organizational development programs, with additional responsibilities in graphic design, employee relations, regulatory compliance, and maintenance of the County's employee intranet site. The primary focus of this position is to design, coordinate, deliver, and evaluate County-wide training initiatives that support employee development, departmental effectiveness, and organizational goals. Employees in this class interpret and carry out policies and procedures; provide consultation to departments; ensure that training content aligns with County standards and regulatory requirements; and maintain up-to-date, visually consistent content on the employee intranet site. This position is distinguished from the Human Resources Generalist by a broader scope of responsibility, a strong focus on training and development, graphic design functions, intranet content management, employee relations and the level of independence required.

Requirements

Considerable knowledge of training design, adult learning principles, instructional methods, and evaluation techniques.
Considerable knowledge of personnel practices, employee relations, and applicable state and federal regulations. Knowledge of County personnel policies, regulations, and procedures.
Knowledge of intranet content management systems, digital communication practices, and website organization.
Skilled in developing visually engaging training materials using graphic design tools.
Ability to analyze training needs and design effective learning solutions. Excellent organizational skills and ability to manage multiple priorities.
Ability to offer in-person, virtual and hybrid training courses to employees.
Ability to use judgment in applying policies and procedures.
Strong communication and presentation skills, both orally and in writing.
Ability to maintain accurate records and prepare reports.
Ability to establish and maintain effective working relationships with employees, departments, and the public
Graduation from an accredited college or university with a bachelor's degree in Business Administration, Communications, Education, Human Resources, Organizational Development, Public Administration, or related field, and five or more years of progressively responsible professional training experience.
Equivalent combination of certifications, education and experience may be considered.
NC Driver's License

Nice To Haves

Experience with graphic design tools and intranet content management preferred.

Responsibilities

Develop, coordinate, and deliver training programs on HR topics, compliance, employee development, leadership, customer service, organizational effectiveness, and technology.
Conduct training needs assessments and collaborate with departments to identify skill gaps and performance improvement opportunities.
Analyze training needs at organizational, departmental, and individual levels; use findings to create data-driven training plans.
Design and produce training materials, presentations, guides, and visual content using graphic design tools to enhance clarity, consistency, and engagement.
Evaluate training effectiveness using surveys, metrics, evaluations, and performance indicators; make recommendations to improve training quality.
Maintain training records, track employee participation, and ensure compliance with required training standards.
Research emerging training methods, technologies, and best practices to support a modern learning environment.
Serve as the primary point of contact for County-wide training initiatives, resources, and support.
Create visually appealing graphics, layouts, and digital content to support training programs, employee communications, and HR initiatives.
Maintain, update, and enhance the employee intranet site, ensuring accuracy, usability, and consistency with County branding.
Collaborate with HR leadership and departments to upload documents, publish announcements, organize resources, and improve intranet navigation.
Monitor intranet analytics and user feedback to identify opportunities for improved communication and engagement.
Conduct thorough and objective investigations into employee complaints and grievances.
Gather, organize and review personnel information to prepare reports and documents used in administrative decision making.
Make recommendations regarding disciplinary actions; assists supervisors and managers in writing and/or reviewing disciplinary documentation.
Provide guidance to departments on conflict resolution, policy interpretation and compliance with state and federal labor laws.
Assist in the exit interview process with employees leaving the organization and/or transferring departments.
Assist in developing, implementing, and updating County personnel policies, standards, and programs to support legal compliance and organizational effectiveness.
Monitor legislation and regulatory changes affecting human resources and employee training to ensure the County's training programs, policies, and procedures remain compliant.
Performs related duties as required; participates in special projects and departmental initiatives.