Human Resource Professional

City of Philadelphia • Philadelphia, PA

4d • $65,000 - $80,000 • Onsite

About The Position

The Human Resources Professional serves in a key HR generalist role within the Office of the Chief Administrative Officer (CAO), providing day-to-day functional support to employees and leadership across the CAO portfolio. This results-oriented position is responsible for delivering high-quality HR services that strengthen operations, promote consistency, and support employees throughout the employment lifecycle. Assignments are received from, carried out for, and reported to the Human Resources Manager.

Requirements

• Human resources principles and practices, including recruitment, employee relations, and personnel administration.
• City policies, administrative board regulations, and HR procedures.
• HRIS systems, data integrity standards, and recordkeeping requirements.
• Employment laws and regulations such as FLSA, FMLA, EEO, and ADA.
• Organizational development concepts, performance management tools, and training methodologies.
• Interpreting and applying HR policies and procedures consistently and accurately.
• Clear, professional communication in both verbal and written formats.
• Problem-solving, research, and preparing concise summaries, reports, and recommendations.
• Building collaborative relationships and providing high-quality customer service.
• Managing multiple assignments, prioritizing workload, and maintaining strong attention to detail.
• Exercising sound judgment, discretion, and confidentiality with sensitive information.
• Analyzing data, identifying trends, and supporting evidence-based decision-making.
• Navigating HRIS and related technology platforms efficiently.
• Working independently while contributing effectively to team-based projects.
• Adapting to changing organizational needs, meeting deadlines, and maintaining composure under pressure.
• Bachelor’s degree program in Human Resources, Personnel Administration, Labor Relations, Industrial Relations, Industrial Psychology, Public Administration, or a closely related field.
• Two to four years of professional HR generalist experience.

Nice To Haves

• Completion of an HR-related certification (i.e. SHRM, HRCI, World at Work).
• Passionate about this role and meet some of the key criteria.

Responsibilities

• Provides guidance to employees and supervisors on HR policies, procedures, and best practices, ensuring clarity, consistency, and compliance.
• Supports recruitment and hiring processes, including drafting job postings, coordinating interviews, managing candidate communication, and assisting with onboarding activities.
• Assists with employee relations by gathering information, documenting concerns, and supporting the HR Manager in resolving workplace issues.
• Processes personnel actions such as new hires, promotions, separations, and other classification-related transactions in alignment with City policies and timelines.
• Coordinates training, professional development, and performance management activities for CAO employees.
• Maintains accurate and confidential employee records, ensuring timely updates in the HRIS and adherence to data integrity standards.
• Conducts research, prepares reports, and develops materials that support strategic HR initiatives and continuous improvement efforts.
• Serves as a point of contact for benefit questions, leave administration, and general HR inquiries, escalating complex issues as appropriate.
• Supports the implementation of CAO-wide HR projects, process improvements, and organizational initiatives that strengthen employee engagement and operational efficiency.
• Oversee the onboarding process for new hires, rehires, reinstatements, and transfers, ensuring timely completion of all required documentation and tasks.
• Process Municipal ID Cards, submit relevant transactions and supervisor changes through Oracle, and request access to One Philly Employee Self Service (ESS) and One Time and Leave (OTL) systems.
• Process separations, transfers, demotions, leave of absence requests, internal promotions, and retirements through Oracle.
• Ensure that terminal leave documentation is prepared for submission to the Finance department.
• Manage all aspects of benefits enrollment, including health, dental, vision, life insurance, disability, and other voluntary benefits. Ensure accurate and timely processing of enrollments, life status changes, and separations.
• Administer FMLA leave requests in compliance with federal and state regulations. Ensure all records are accurately maintained and monitor leave usage.
• Assist with accommodations for employees with disabilities, ensuring the company’s compliance with the Americans with Disabilities Act (ADA).
• Coordinate and conduct benefits-related training sessions for employees and managers to ensure they understand how to access and utilize their benefits.
• Ensure compliance with federal, state, and local regulations related to benefits, including FMLA, ADA, COBRA, HIPAA, and others.
• All other duties as assigned.

Benefits

• Comprehensive health coverage for employees and their eligible dependents.
• Unlimited FREE public transportation all year long through SEPTA’s Key Advantage program.
• 8 weeks of paid parental leave.
• Wellness program offers eligibility into the discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Generous retirement savings options.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Tuition Discounts and Scholarships (10% to 40% savings on educational expenses for employees, spouse and dependents in some cases).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level