Human Performance Operations Manager

General Dynamics Information Technology•San Antonio, TX

3d•$111,155 - $150,385•Onsite

About The Position

Discover a career that is challenging, impactful, and mission critical. Join our team as an Operations Manager and make an impact on military health. While you help us advance the mission, we’ll help you build your skills and advance your career. The Operations Manager will provide day-to-day contractor coordination and operational oversight at assigned Preservation of the Force and Family (POTFF) sites in support of the U.S. Special Operations Command’s (USSOCOM) POTFF Program. This role ensures staffing continuity, accurate data visibility, and seamless integration of contractor personnel supporting Human Performance, Psychological Performance, Cognitive Performance, and Social/Family domains across Component Commands and Theater Special Operations Commands.

Requirements

Bachelor’s Degree
7 or more years’ experience in operations, program management, or military support roles considered.
Demonstrated ability to manage rosters, track personnel status, and maintain accurate data systems under tight timelines.
Strong organizational, communication, and escalation skills; ability to operate effectively in a dynamic, multi-site environment.
Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Nice To Haves

Prior experience supporting DoW/USSOCOM or similar large-scale human performance / embedded support contracts strongly preferred.
Experience with POTFF, H2F, or comparable SOF human performance programs.
Prior military or contractor support experience with USSOCOM Components (USASOC, MARSOC, AFSOC, NSW, JSOC, TSOCs).
Proficiency with personnel management tools, staffing databases, and real-time reporting systems.

Responsibilities

Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
Support the PMO to manage the cost, schedule, and performance of the contract
Leads teams to define program’s staffing plans and executes all resource management requirements
Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with GDIT’s and the contract’s labor category requirements
Coordinate interviews of candidate personnel with hiring managers
Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements
Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and escalate within the 24-hour window.
Feed Component staffing, credentialing, and vacancy data into the Program Management Tool (PMT) for near-real-time Government visibility.
Support the interview process for their respective components.
Maintain accurate PMT/roster entries for their site so credentialing status, clearances, and labor hours stay current.
Support onboarding logistics and local Government integration for incoming personnel.
Coordinate with Component leads, Government site representatives, and higher-level program management to maintain mission continuity and compliance with contract requirements.
Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
Ensure adherence to all applicable Statement of Work (SOW) requirements, security protocols, and reporting standards.

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.