Human Factors Researcher II, Design Research

Whoop•Boston, MA

1d•$75,000 - $95,000•Onsite

About The Position

At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP Labs is the research and hardware validation arm of WHOOP, focused on conducting user research to validate next-generation features, experiences, and technology. WHOOP is hiring a Human Factors Researcher II, Design Research to lead end-to-end research initiatives focused on physical product interactions and usability. In this role, you will partner closely with cross-functional teams across Industrial Design, Engineering, Regulatory, Product, and Research to inform product strategy and validate design decisions throughout the product development lifecycle with a balance between software as a medical device (SaMD), hardware, and non-regulated software usability. You will play a critical role in shaping intuitive, high-quality member experiences by translating human-centered insights into actionable recommendations for hardware and software products alike. Candidates must be prepared to work in person at WHOOP Labs in Boston, MA five days per week.

Requirements

Bachelor’s or Master’s degree in Industrial Design, User Experience, Human-Computer Interaction (HCI), Human Factors, Psychology, Design Research, or a related field
2–3 years of experience conducting product research in an applied research, human factors, usability, or user-centered design environment
Experience utilizing mixed-methods research approaches for consumer technology, wearable devices, health products, or related experiences for regulated products
Demonstrated ability to independently design, execute, and synthesize research studies that drive product and design decisions
Strong communication and storytelling skills, with experience presenting insights to cross-functional stakeholders and leadership
Working knowledge of research operations, data management systems, and productivity tools including Google Workspace
Strong attention to detail, organizational skills, and ability to manage multiple projects in a fast-paced environment
Professional, collaborative, and proactive approach to cross-functional partnership
Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Nice To Haves

Experience working directly with study participants or customers in research, service, or participant-facing environments is a plus

Responsibilities

Support end-to-end design research for hardware programs, including early-stage requirements generation, usability testing, prototype exploration, and competitive benchmarking
Execute and synthesize usability and human factors studies focused on physical product interactions and SaMD across the product lifecycle
Own reporting and communication of research insights with a focus on hardware design, usability, and member experience
Support research protocol design and evaluation of software experiences, directional prototypes, and emerging product concepts
Understand program roadmaps, upcoming research scope plans and clearly identity bandwidth against current project priorities
Proactively identify roadblocks and barriers to help decision-making for both team leadership and peer individual contributors
Contribute to research initiatives across a variety of product spaces, including applied research, exploratory concepts, and product validation efforts