Human Centered Design Lead
About The Position
This role involves leading Human-Centered Design (HCD) integration across Protege Company. The lead will establish and mature HCD standards, design systems, workflows, and scalable practices. They will embed user-centered methods such as usability analysis, interaction design, service design, and experience strategy into ISG’s engineering and mission workflows. The position requires developing visual/interaction artifacts like wireframes, prototypes, design guides, and UI style standards. A key responsibility is translating complex mission/technical concepts into intuitive, human-centered design outputs for various stakeholders. The lead will also guide and mentor multidisciplinary teams, including designers and engineers, mirroring achievements in scaling HCD teams and coaching designers. Facilitating design thinking workshops, production reviews, requirement refinement sessions, and stakeholder engagement cycles are also part of the role. The position supports Program Management & MPP Governance by partnering with ISG, Guidehouse, and IC Agency collaborators, and contributing to reporting, portfolio visualization, and metrics tracking. The role emphasizes delivering research-driven, mission-aligned solutions by conducting user research, stakeholder interviews, heuristic evaluations, and service design activities, ensuring all design outcomes support mission needs and agency priorities.
Requirements
- An ACTIVE and MAINTAINED TOP SECRET with SCI (TS/SCI) Federal or DoD security clearance
- Bachelor's degree
- FIFTEEN (15) or more years' in UX, Human-Centered Design, experience strategy, or interaction design, with THREE (3) or more years' in senior or team-lead roles.
- Experience building design systems, scalable workflows, or multi-channel design outputs.
- Experience supporting defense, intelligence, or federal agencies.
- Experience in user research, usability analysis, prototyping, wireframing, and design thinking facilitation.
Nice To Haves
- Masters in Fine Arts (MFA) degree
- Experience building dashboards, metric systems, or portfolio visibility structures.
- Familiarity with emerging creative/AI design tools for accelerating workflows.
- Ability to design for immersive environments, mission-focused interfaces, or complex operational workflows.
- Prior experience supporting protégé development or capability building within federal programs.
- Ability to translate technical/engineering requirements into clear user experience strategies.
- Strong communication skills and stakeholder engagement experience across mixed technical / design audiences.
Responsibilities
- Lead Human-Centered Design Integration Across Protege Company
- Establish and mature HCD standards, design systems, workflows, and scalable practices.
- Embed user-centered methods (usability analysis, interaction design, service design, experience strategy) into ISG’s engineering and mission workflows.
- Develop visual/interaction artifacts: wireframes, prototypes, design guides, UI style standards—aligned to how protege will support IC program elements.
- Translate complex mission/technical concepts into intuitive, human-centered design outputs for internal and external stakeholders.
- Lead and Mentor Multidisciplinary Teams
- Guide designers, engineers, and cross-functional MPP contributors—mirroring the team‑leadership achievements (e.g., scaling HCD teams, coaching designers, delivering high-volume outputs).
- Facilitate design thinking workshops, production reviews, requirement refinement sessions, and stakeholder engagement cycles.
- Support Program Management & MPP Governance
- Partner closely with ISG, Guidehouse, and IC Agency collaborators.
- Contribute to reporting, portfolio visualization, metrics tracking, and design-system sustainability per MPP structures seen in files like MPP ISG.
- Deliver Research‑Driven, Mission‑Aligned Solutions.
- Conduct user research, stakeholder interviews, heuristic evaluations, and service design activities rooted in the human-centered engineering mission of Protege MPP.
- Ensure all design outcomes support mission needs, Agency priorities, and protégé capability development.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
