Human Capital Program Support Specialist

BryceTech•Washington, DC

5d•$54,000 - $64,000•Onsite

About The Position

BryceTech is seeking a Program Support Specialist with in-depth knowledge of federal human capital programs, particularly in the areas of learning and talent development. The candidate will be responsible for providing program support for multiple learning & development programs, performing day-to-day operations, offering technical guidance and consultation to customers, and partnering with vendors to schedule offsite trainings. This role involves managing the Learning Management System (LMS), ensuring the quality of administrative processes, marketing training offerings, organizing records, and maintaining tracking systems for various tasks and requests. The specialist will also attend stakeholder meetings, support selection processes, track budgets, and contribute to program enhancement recommendations. Additionally, they will coordinate project assessment activities, schedule meetings, distribute communications, and travel to NASA centers quarterly for training opportunities.

Requirements

2 years of experience directly related to the duties and responsibilities specified
Strong organizational and problem-solving skills
Strong written and verbal communication skills
Proficiency using MS Teams, Excel, Word, and PowerPoint
Ability to pass a background check

Nice To Haves

Bachelor’s Degree preferred
Familiarity with Artificial Intelligence (AI) Literacy and Adoption

Responsibilities

Provide program support for multiple learning & development programs.
Perform day-to-day operations of the program and related activities.
Offer assistance, technical guidance, consultation and support to customers advising to the latest regulatory and instructional materials related to the program and activities.
Partner with vendors to schedule offsite trainings.
Enter all scheduled classes into the Learning Management System (LMS).
Manage enrollments and cancellations in the LMS.
Ensure the delivery and quality of all administrative processes, including calls for nomination, acceptance/regret letters, and submission packages.
Market training offerings through appropriate communication channels and ensure relevant SharePoint pages are up to date and accurate.
Organize records and files from numerous data calls and maintain a tracking system for incoming requests, data calls, and outgoing correspondence.
Create and maintain a tracking system for tasks, requests, and actions.
Attend and participate in stakeholder meetings, documenting and following up on important actions and decisions.
Support the selection process and data management for all assigned L&D programs.
Work with the budget analyst to track budgets for offsite trainings.
Support the program leads in developing recommendations for program and process enhancements.
Coordinate project assessment activities, monthly reviews, and other activities as directed.
Schedule meetings with various stakeholders.
Create and distribute communications to a variety of stakeholders.
Traveling to NASA centers for training opportunities once per quarter.