HUD Enrollment Specialist (49808)

CARE FOR THE HOMELESS•New York, NY

1d•$55,000 - $55,000•Onsite

About The Position

The HUD Enrollment Specialist will be responsible for promoting health insurance enrollment among uninsured patients at CFH through various outreach methods. This role involves educating patients on insurance eligibility, developing outreach materials, and providing direct assistance with completing applications and gathering necessary documentation. The specialist will also utilize health insurance verification systems, collaborate with partner organizations, and contribute to the development of enrollment initiatives. Additionally, the position includes educating patients about mental health services, referring them to appropriate providers, and performing administrative tasks such as training new staff, developing training materials, and assisting with the creation of promotional content. The role also involves supporting the onboarding and training of new Eligibility and Enrollment Specialists and managing incentives for the team.

Requirements

Minimum of 2 years of experience in housing services, case management, or a similar role.
Previous experience providing services and exercising leadership in a culturally and linguistically diverse setting, with demonstrated success.
Proficiency in using Electronic Health Records (EHR) systems or housing management software.
Excellent organizational and communication skills.
Ability to work effectively with a diverse population.
Strong problem-solving skills and ability to respond to crises.

Nice To Haves

Bachelor's degree in Social Work, Public Health, or a related field.
Prior experience in a health care setting, preferably FQHCs.
Knowledge of HUD regulations and experience with HUD-funded programs.
Bilingual English/Spanish/French.

Responsibilities

Outreach to uninsured patients at CFH by phone, mail, or in-person to promote health insurance enrollment.
Document outreach encounters in eClinical Works using telephone encounters.
Provide structured patient education on Medicaid and other insurance eligibility.
Develop and distribute appropriate outreach materials to patients and partner organizations to increase insurance coverage option awareness and applicable Affordable Care Act (ACA) provisions.
Travel within CFH health centers to provide insurance enrollment, as required.
Provide insurance enrollment assistance for uninsured and underinsured patients, including but not limited to completing applications, gathering required documentation, and troubleshooting the enrollment process.
Utilize health insurance verification systems such as ePaces, Claim Remedi and EBO reports to verify health insurance information.
Work with NY State of health Marketplace to submit applications, client’s documents, and file complaints, as necessary.
Document insurance application encounters in eClinical Works.
Collaborate with partner organizations to increase enrollment in Medicaid, Medicare, and other health insurance.
Attend and successfully complete all required training programs and participate in on-going training and webinars, as necessary.
Assist in the development and implementation of organizational outreach and enrollment initiatives.
Educate patients in mental health services available within CFH, and beyond.
Refer patients in need of mental health services to a mental health provider at CFH and in the community.
Search for organizations and programs based on client’s need.
Conduct training for new and current staff on health insurance verification and documentation. Training will take place in person and/or virtually, as needed.
Collaborate in development of training materials for new and current staff on insurance documentation such as ePaces and Claim Remedi user guide and examples.
Assist in the creation of promotional materials to distribute and post at CFH health centers to promote insurance enrollment among CFH clients.
Assist with the onboarding and training of new Eligibility and Enrollment Specialists which include but are not limited to reviewing applications process, eCW documentation and ePaces/Claim Remedi platforms.
Assists in the ordering and distribution of incentives for the EE team.
Carry out other duties as assigned by Senior Care Coordinator and/or Program Manager.