HUB Support Specialist

ShipBob, Inc.•Fort Worth, TX

1d•Onsite

About The Position

This is an important position that helps monitor inbound/receiving activities at our regional receiving HUBs. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Fulfillment Operations, who also serves as the backup for this role.

Requirements

1+ years of warehouse experience in a fast-paced environment.
Demonstrate the ability to quickly adapt to changing conditions and solve issues in a timely manner.
Ability to work with critical timelines.
Possess effective communication skills, both verbal and written.
Ability to work professionally with internal and external stakeholders.
Excellent attention to detail.
Proficiency with Microsoft Excel.
Ability to multi-task and prioritize independently.
Ability to work independently without direct supervision onsite.
Ability to lift 50 lbs without any heal limitations.
Able to stand and walk continuously during a 8-10 hour shift or more based on business needs.
Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

Resolve Merchant Facing Requests around WRO and URO related issues.
Work directly with onsite partners to resolve merchant concerns and escalations.
Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams.
Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director.
Ability to visualize and conduct how to load, plan and offload trucks and containers with little to no supervision.
Scheduling of daily loads through set carriers, going in and out of the HUB and delivering to spoke sites all within the expected SLA.
Update and manage all BOL requirements.
Generate and log all IPP Shipments going out of the HUB site to its final destination.
Check in and check out drivers for all IB and OB activity coming in and out of the facility.
Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA.
Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations.
Ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
Follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
Additional duties and responsibilities as necessary.