Hub Supervisor

O'Reilly Auto Parts•Brockton, MA

2d•$15 - $20•Onsite

About The Position

The Hub Supervisor is responsible for managing and overseeing all aspects of daily hub operations. This includes supervising city delivery dispatchers, hub delivery specialists, and any other team members assigned to the hub. The role requires maintaining a high level of accuracy and customer service for all city delivery service functions, ensuring proper invoicing to spoke stores, and investigating shipping and inventory discrepancies. The supervisor will also assist with inventory control, ensure accurate and timely stock order processing, and implement strategies to minimize shrinkage. Oversight of delivery routes to maximize efficiency and minimize costs, while ensuring safe driving practices and adherence to delivery service policies, is crucial. The position involves managing hub-related expenses to enhance profitability and maintaining an organized delivery area. Scheduling employees to ensure adequate coverage within payroll budgets and maintaining monthly work schedules are key responsibilities. The supervisor will ensure dispatchers monitor route schedules and communicate delays, and will collaborate with the store manager to cover routes in the absence of regular staff. Vehicle maintenance and inspections, as well as daily mileage entry, are also part of the role. Providing performance input for evaluations, assisting in the hiring process, and ensuring timely new driver training and required ongoing training are essential. Additionally, the supervisor must ensure all drivers pass pre-employment drug tests and have approved MVRs on file.

Requirements

Ability to operate effectively in a fast-paced environment
Good organizational and planning skills
Ability to analyze and solve problems
Excellent interpersonal skills
Must be an effective communicator
Ability to quickly match alphanumeric sequences

Nice To Haves

Familiar with automotive parts
Supervisor and/or manager experience
Fluency in multiple languages (Spanish is highly desired)

Responsibilities

Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner.
Assist with monthly cycle counts and other inventory control duties as assigned.
Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.
Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.
Responsible for oversight of all hub delivery routes under his or her responsibility. Make sure all routes are followed and efficiency is maximized, while costs are minimized.
Ensure safe driving practices are followed as well as all policies related to delivery service.
Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.
Maintain an organized, clean city delivery area divided into areas/bins for each spoke store.
Schedule hub employees to ensure adequate coverage while meeting payroll budget.
Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists.
Ensure all team members are clocking in and out according to company policy.
Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.
Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists.
Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately.
Ensure mileage is being entered into the asset management system daily.
Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
Make sure that all new driver training occurs timely, and that ongoing training is completed as required.
Make sure that all drivers have “passed” their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.
Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.