Hub Supervisor

O'Reilly Auto Parts•Somerset, KY

1d•Onsite

About The Position

To manage and oversee all aspects of daily hub operations, including supervising city delivery dispatcher(s), hub delivery specialists and any other team members assigned to hub. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions. Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores. Investigate all shipping and inventory discrepancies related to hub - make sure they are corrected in a timely manner. Assist with monthly cycle counts and other inventory control duties as assigned. Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner. Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages. Responsible for oversight of all hub delivery routes under his or her responsibility. Make sure all routes are followed and efficiency is maximized, while costs are minimized. Ensure safe driving practices are followed as well as all policies related to delivery service. Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores. Maintain an organized, clean city delivery area divided into areas/bins for each spoke store. Schedule hub employees to ensure adequate coverage while meeting payroll budget. Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists. Ensure all team members are clocking in and out according to company policy. Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route. Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists. Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately. Ensure mileage is being entered into the asset management system daily. Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Make sure that all new driver training occurs timely, and that ongoing training is completed as required. Make sure that all drivers have “passed” their pre-employment drug test and that their MVR is approved through Risk Management prior to employment. Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Requirements

Ability to operate effectively in a fast-paced environment
Good organizational and planning skills
Ability to analyze and solve problems
Excellent interpersonal skills
Effective communication skills
Ability to quickly match alphanumeric sequences
Familiarity with automotive parts
Supervisor and/or manager experience
Fluency in multiple languages (Spanish is highly desired)

Responsibilities

Manage and oversee all aspects of daily hub operations.
Supervise city delivery dispatcher(s), hub delivery specialists, and other assigned team members.
Ensure high level of accuracy and customer service for all city delivery service functions.
Work with dispatchers to ensure proper invoicing of product to spoke stores.
Investigate and correct shipping and inventory discrepancies.
Assist with monthly cycle counts and inventory control duties.
Ensure accurate and timely check-in and stocking of orders.
Implement shrinkage focus and tools to minimize theft and paperwork shortages.
Oversee all hub delivery routes, ensuring efficiency and cost minimization.
Ensure safe driving practices and adherence to delivery service policies.
Manage hub-related expenses to maximize profitability.
Maintain an organized and clean city delivery area.
Schedule hub employees for adequate coverage while meeting payroll budget.
Maintain monthly work schedules for supervised team members.
Ensure employees clock in and out according to company policy.
Monitor delivery specialist route schedules and communicate delays.
Coordinate route coverage during supervisor or specialist absences.
Ensure vehicles are well-maintained and inspections are completed.
Ensure mileage is entered into the asset management system daily.
Provide performance input for city delivery dispatcher and delivery specialists.
Assist in the hiring process, including recruiting, interviewing, and evaluating candidates.
Ensure timely new driver training and completion of ongoing training.
Verify pre-employment drug tests and MVR approvals for drivers.