Hub Patient Services Specialist

McKesson•Mississauga, ON

4d•Onsite

About The Position

We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team. In this role, you will provide administrative, reimbursement, and customer support services that help patients access treatment and navigate their healthcare journey. Working within established procedures and guidelines, you will support patient enrollment, benefits verification, reimbursement coordination, and communications with patients, healthcare providers, pharmacies, insurers, and internal stakeholders. This role is ideal for individuals with experience in healthcare administration, customer service, patient support, or call centre environments who are passionate about delivering an exceptional patient experience.

Requirements

Post-secondary education (college diploma) or an equivalent combination of education and experience.
1+ year of related experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or a call centre environment.
Experience performing data entry and administrative tasks with a high degree of accuracy.
Strong attention to detail and ability to follow structured processes and procedures.
Proficiency with Microsoft Office applications and computer-based systems.
Strong verbal and written communication skills.

Nice To Haves

Bilingual in English and French (spoken and written).
Experience working within a Patient Support Program (PSP).
Knowledge of reimbursement, benefits verification, prior authorization, or insurance processes.
Experience supporting patients within healthcare, pharmaceutical, specialty pharmacy, or insurance environments.
Familiarity with CRM systems, case management systems, or healthcare documentation workflows.
Experience working in a fast-paced, service-oriented environment with multiple priorities.
Knowledge of provincial and private drug reimbursement programs.

Responsibilities

Support patient enrollment and onboarding activities within Patient Support Programs.
Respond to inbound and outbound inquiries from patients, healthcare providers, pharmacies, and other stakeholders.
Provide administrative support related to benefits verification, reimbursement processing, and patient assistance programs.
Coordinate communication among patients, physicians, clinics, pharmacies, insurers, and internal teams.
Process and maintain documentation, including enrollment forms, reimbursement paperwork, and patient records.
Perform accurate data entry and ensure information is updated across multiple systems.
Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment.
Identify and escalate complex or non-routine issues according to established procedures.
Maintain compliance with privacy legislation, company policies, GxP standards, and program requirements.
Meet service level expectations while delivering a high-quality customer experience.