IAD Hub Director
Swissport International AG•Dulles, VA
•Onsite
About The Position
The Hub Director is responsible for leading, planning and managing all operational activities associated within all lines of business in line with ours and carriers’ procedures, policies, and brand values. The role requires leading a group of Managers that will be directly leading day to day operations of the United Express Account. Employee may also be responsible for performing other job duties occasionally as assigned. This position will report directly to the Station Director.
Requirements
- University degree or equivalent work experience
- 3 to 5 years Operations Management, Aviation Management Experience
- Extensive airport operational experience
- Excellent leadership skills with a proven track record of managing people
- Above-average ability to work under pressure
- Excellent oral and written communication skills
- Numerate and detail oriented
Responsibilities
- Full responsibility for delivering effective operations services solutions to our customers.
- Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers.
- Resolve customer service issues in a timely manner with tact and diplomacy.
- Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards.
- Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action.
- Review new airline and vendor contracts as needed and provide appropriate feedback.
- Review key performance indicators (KPI's) and convey necessary actions if needed.
- Meet with customers on a regular basis to get feedback and monitor satisfaction levels.
- Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees.
- Build and maintain relationships with key stakeholders.
- Interview, hire & discipline employees.
- Employee scheduling.
- Time & Attendance control.
- Leading a strong safety culture.
- Responsible for a 24-hour, 7 day a week operation (ability to work all shifts to support the operation as needed).
- Strong presentation skills with the ability to communicate across different divisions and all levels of management.
- Payroll
Benefits
- 401(k) with company match
- Paid vacation time
- Sick time
- Company paid holidays
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
