Hub Associate / Van Driver (Part Time)

Stores • Annapolis, MD

9d

About The Position

Under limited supervision, this position is responsible for focusing on supporting Hub fulfillment operations and maintaining functionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and product expertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer. 

Requirements

• Exceptional verbal and written communication skills for clear, professional interactions 
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences 
• High attention to detail and strong organizational abilities to manage tasks efficiently 
• Proven ability to prioritize and meet deadlines, even in high-demand situations 
• Solid analytical skills to identify issues and find effective solutions 
• Ability to perform well in a dynamic, sometimes high-stress setting, maintaining composure and efficiency 
• Ability to obtain and maintain Hazardous Materials Certification 
• Ability to obtain and maintain Forklift Operator Certification 
• High school diploma or equivalent required.
• Continuous standing and walking throughout the retail space 
• Continuous operation of a motor vehicle  
• Ability to wear and communicate through a headset continuously  
• Frequent climbing, bending, stooping, and twisting  
• Occasionally operate equipment, including forklifts 
• Must be able to lift up to 50 pounds to shoulder height unassisted frequently 
• Must be at least 21 years old 
• Must maintain a valid driver’s license and satisfactory driving record 
• Willing to submit to a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program 
• Willing to work a varied shift based upon business needs, including unscheduled overtime 

Responsibilities

• Fulfillment Delivery Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently 
• Communicate with customers and managers, helping to ensure an excellent shopping experience 
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product 
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers 
• Utilize Company provided technology to document all deliveries
• Drive responsibly to properly represent the company and our brand  
• Carry out any transfers from Stores and Hubs within their route  
• Interact with Customers during deliveries and inform them of upcoming events and promotions  
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise
• Fulfillment Operations Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders 
• Use efficient methods for product selection and transfer to shipping areas to optimize time 
• Handle customer returns according to SLAs and company policies 
• Keep the shipping station neat, clean, and well-organized always 
• Replenish packing and shipping supplies daily to ensure smooth operation 
• Identify and escalate any bottlenecks or challenges in the fulfillment process to the Hub Manager 
• Other Duties Assist customers with in-store purchases, product selection, and provide knowledgeable recommendations 
• Support restocking efforts and product placement within the Store 
• Perform additional tasks as assigned to support Hub and/or Store operations

Benefits

• West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED