Full-Time Hub Administration Agent
About The Position
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. This position may be subject to specific uniform and appearance guidelines. As an example, tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible. The Company will pay fifty percent (50%) for the new hire employee's first basic uniform set and the employee will pay fifty percent (50%) unless prohibited by local or state law. Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable. Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable. This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
Requirements
- Minimum age: 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
- Must be able to work rotating shifts including nights, weekends, holidays and days off
- Must be able to read, write, fluently speak, and understand the English language
- Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language
- Possess the legal right to work in the United States
Nice To Haves
- Minimum of one (1) year customer service experience
- Previous experience in a team-lead capacity
- Administrative background
- Above average attendance
Responsibilities
- Assisting with processes to ensure operational coverage
- Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
- Scheduling training
- Supporting the implementation of new hire processes
- Completing various administrative duties
- Badging assistance
- Recruiting assistance
- Rotating office duties
- Conduct agent observations and associate activities
- Administers local training programs
- Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
- Maintains supplies, inventory control logs
- Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
- Assists management in the completion of administrative duties
- Acts as a company representative when assigned
Benefits
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
