HSPC Intake Referral Specialist

Amedisys, Inc. • Baton Rouge, LA

15h

About The Position

Are you looking for a rewarding career? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S.

Requirements

• High School diploma or GED equivalent.
• Experience working in an environment where timeliness and quality of response were measured and impacted business results.
• Six months experience in customer-facing in sales or operations.

Responsibilities

• Serves as the first line of customer service for external and internal customers (care center relationship).
• Professionally responds through electronic referral platforms within the specified time requirements.
• Performs reverse marketing in coordination with the local BD leader to reinforce messaging, stay top of mind and present information where it may be of value to customers.
• Supports e-referral user administrative requests including new user setup and terminations.
• Reviews trends on requests and needs of referral sources. Escalates opportunities and customer concerns to manager and business development leaders.
• Meets assigned key performance indicators (KPIs).
• Receives and documents patient referrals to hospice services through electronic referral systems, ensuring compliance with applicable coverage criteria.
• Coordinates and communicates with hospice intake coordinators or designee(s) to enter referrals into homecare homebase.
• Gathers appropriate information to assist the clinical team in scheduling an evaluation visit.
• Provides the appropriate information from the referral system to the hospice intake coordinator to ensure complete referral information.
• Performs other duties as assigned.

Benefits

• Choice of affordable PPO or HSA medical plans.
• Paid time off.
• Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan.
• Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.
• Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program.
• 401(k) with a company match.
• Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED