HSMV SECTION SUPERVISOR - SES - 76004935
About The Position
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position oversees daily operational activities including administering and managing the International Registration Plan (IRP) and the International Fuel Tax Agreement (IFTA). The Section Supervisor is responsible for the success of the staff. Supervisors will observe and evaluate procedures, oversee staff and encouraging excellence in customer service with accurate and efficient work being completed. The incumbent will stay apprised of all state, federal and international provisions relating to IRP, IFTA and associated programs; seek current technology opportunities and room for improvement with processes and procedures to keep CVDS operating efficiently with room for growth.
Requirements
- Knowledge of rules, procedures, and policies related to IRP, IFTA, and state and federal regulation of commercial motor vehicles.
- Knowledge of the principles of management and supervision.
- Knowledge of the principles and practices related to revenue collection.
- Skill in the use of the Florida Real-time Vehicle Information System (FRVIS).
- Skill in detecting and analyzing inaccuracies and miscalculations.
- Skill in using Microsoft Office, including Word and Excel.
- Ability to perform basic mathematical calculations.
- Ability to work customers, both internal and external, in a professional, tactful and courteous manner.
- Ability to establish and maintain effective working relationships.
- Ability to work and communicate effectively with others.
Nice To Haves
- Experience in leading and mentoring staff.
- Office-based customer service experience.
- Knowledge of IRP/IFTA programs.
- Ability to examine and process documents.
- Knowledge in collecting and interpreting data/statistical information.
- Experience with eligibility determinations involving research, application of criteria, and collecting/interpreting data.
- Professional experience creating written documents, e.g., correspondence, procedures, manuals, etc.
- Proven skills organizing workflow and prioritizing tasks for employees.
- Formal education following high school graduation.
Responsibilities
- Administering and managing the International Registration Plan (IRP) and the International Fuel Tax Agreement (IFTA).
- Overseeing daily operational activities.
- Ensuring the success of the staff.
- Observing and evaluating procedures.
- Overseeing staff.
- Encouraging excellence in customer service with accurate and efficient work being completed.
- Staying apprised of all state, federal and international provisions relating to IRP, IFTA and associated programs.
- Seeking current technology opportunities and room for improvement with processes and procedures to keep CVDS operating efficiently with room for growth.
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
