HSE Case Manager

Brooklyn Public Library•Headquarters, KY

33d

About The Position

Brooklyn Public Library (BPL) is one of the nation’s largest library systems and among New York City’s most democratic institutions. As a leader in developing modern 21st-century libraries, we provide resources to support personal advancement, foster civic literacy, and strengthen the fabric of community among the more than 2.7 million individuals who call Brooklyn home. BPL provides nearly 60,000 free programs a year with writers, thinkers, artists, and educators—from around the corner and around the world. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the joy of a good book. Brooklyn Public Library's Adult Learning Literacy Office seeks a highly organized, responsible, and dedicated full-time High School Equivalency (HSE) Case Manager to provide quality professional, educational and administrative support for Workforce Innovation and Opportunity Act (WIOA) Program Area 1 and HSE pathways including GED and NEDP. This is a full time, non-union, exempt position. The salary for this position is $56,929.60. This is a grant funded position, budgeted through June 30, 2026.

Requirements

Bachelor's degree in Education, Liberal Arts, or related field
Minimum 2 years’ experience in adult education, training, or workforce development plus 1-year supervisory experience required
Knowledgeable of grant funded programs and experience with successfully implementing
Ability to work with adults in an educational setting
Able to multitask effectively and strong project management skills
Must be willing to travel between program sites and to perform the duties of the position from any site
Available to work flexible hours including some evenings and Saturdays as required
Bi-lingual English/Spanish (spoken and written) strongly preferred; proficiency in Microsoft Office and clerical experience required
Specific experience with ASISTS, Google Classroom, Zoom, MS Teams. Experience not just entering data, but running and analyzing data reports and taking action to improve data quality and outcomes
Must have strong ability to multi-task, meet deadlines as needed, work in a high paced environment, take initiative and work independently with high standards
Ability to type a minimum 50 wpm.
Work Schedule: Able to work day, evenings, and Saturdays.
Willing to travel to various program sites as needed.
Schedule: Mon/Wed/Fri 9:15am-5:00pm Tues/Thurs 12:45pm-8:00pm Saturdays 9:30am-4:00pm
Schedule is subject to change based on program needs.

Responsibilities

Assist with departmental wide program outreach, recruitment, information sessions, enrollment, monitor participants’ attendance, student placements, class rosters, transfers, retention, orientation, referrals, assessments, and outcomes for WIOA Program Area 1 and HSE pathways (GED and NEDP)
Triage multi-line HSE hotlines, emails, voicemails, etc.
Coordinate, plan, and facilitate program enrollment sessions for integrated education and training classes (front desk representative and guestroom attendant certification, etc.)
Provide support for students to ensure their needs are being met in WIOA HSE classes (provide case management services)
Effectively work with adults in an educational setting: pre-screen requests for program services both in person and via telephone/email; ability to obtain and manage required documentation and enter internal and external data in a timely and accurate manner
Serve as HSE examiner (GED proctor)
Highly organized and possess the ability to host and facilitate intake and orientation sessions
Monitor and post program social media accounts, assist with marketing, prepare quarterly program newsletters, class schedules, etc.
Attend trainings and meetings as needed (NYC RAEN minimum 14 hours)
Support all administrative work for Program Area 1 and HSE Pathways including GED and NEDP and maintain all departmental flyers and correspondences for internal and external use.
Able to translate program materials in Spanish for external use
Data Entry in NYS ASISTS database