HSDC Customer Experience Program Specialist

Corning

4d•Onsite

About The Position

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry. This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Requirements

Bachelor’s Degree (Business Administration, Project Management, Supply Chain, and Operations Management preferred)
Internally motivated and results oriented with a bias toward action
Outstanding people skills
Excellent communication skills (written and oral)
Ability to target, coordinate and prioritize key customers, projects and tasks
Self-disciplined with meticulous, organized time and account management skills
Consultative communication, probes for information and shapes customer discussion
Proficiency with SAP and MS Office Suite

Nice To Haves

Customer Care/Operations, Marketing, PLM or Sales experience preferred
Knowledge of Corning products and markets
Highly motivated to support and drive sales within a team environment
Exceptional teaching, training, and motivational skills
Excellent organizational skills with proven track record
Self-starter
Willingness and ability to work outside normal working hours when required

Responsibilities

Ensure that Corning Optical Communications delivers on promises to key Hyperscale Datacenter Strategic and Global Data Center customers, fulfills all customer expectations and achieves deep and ongoing customer access
Collaborate with assigned accounts to meet project delivery schedules by coordinating with Customer Operations, PLM, Supply Chain and Manufacturing on large projects. Provide detailed documentation of projects to internal and external customers.
Manage projects closely so that customers experience the highest level of support by ensuring project timelines are met and details are communicated properly to all involved internal and external parties
Provide tactical account management support to ensure the strategy established by the GAM/NBD/Hyperscale/Sales Engineer is executed allowing GAMs to focus on account growth
Become trusted advisors to Data Center customers, enabling Corning Optical Communications to further nurture and keep named Datacenter Global and Strategic accounts
Actively work to uncover new opportunities and assist in closing high profile project business for Corning Optical Communications’ Global and Strategic Data Center market
Maximize the sales of Corning Optical Communications (COC) products
Provide support to the Global Account Managers (GAM) and regional Sales Engineers by uncovering key decision makers and influencers who have key roles within the project sales cycle. This includes active management of the contacts to ensure close of the sale
Engage and coordinate the services of PLM, Customer Operations, Supply Chain, Deal Desk, Marketing and the GAM/Sales Engineer as appropriate
Attend and coordinate customer meetings to review project metrics.
Forecast major projects for PLM and Supply Chain through internal tools or weekly meetings by maintaining current project information and onsite dates
Maintain positive customer relationships with all internal and external customers
Maintain proficiency in the use of the personal computer with special emphasis on Salesforce.com, MS Office Suite of products (Excel, PowerPoint, OneNote, Teams, SharePoint)
Maintain a comprehensive understanding of Corning Optical Communications’ products and their applications, specifically data center products
Participate in travel to assigned accounts/projects as required