HRSS Tier 1.5 - Transactions Specialist

MGM Resorts • Las Vegas, NV

3d • Onsite

About The Position

The HRSS Tier 1.5 - Transactions Specialist in our HR Shared Services Contact Center, supports the department in the administration of transactions for all HR areas. This role will service overflow calls and cases from Tier 1 and participate in special projects to support initiatives for all areas of Human Resources. This role will expedite and process transactions in our human capital management system that are not fully automated. Work with multiple technical platforms to processes HR transactions in accordance with State and Federal guidelines. This role processes cases and transactions within established quality measures and SLAs.

Requirements

• High School Diploma or GED
• Must be 21 years of age or older
• 1+ years of prior relevant experience in customer service, inbound call centers, or related experience

Responsibilities

• Complete transactions such as: union progression job changes, gaming registration, move time off balance, employment verifications, benefits events, hire transactions, legal name changes, union membership seniority, etc.
• Review employee provided documents to ensure compliance with MGM Resorts policies and procedures.
• Assist in the day-to-day administration of MGM Resorts Health and Welfare Plans for all Benefits eligible employees.
• Performs scheduled and ad hoc quality assurance audits on benefits administration data.
• Administer, implement, and maintain standard records, timelines and tracking mechanisms relative to absence management.
• Works with federal and state agencies (Department of Labor, Gaming Control Board) and Internal audit to ensure compliance is met with all business transactions.
• Resolve and process cases in a professional, sensitive, and customer-focused manner in accordance with Company policies, procedures, and Service Level Agreement.
• Meet or exceed goals and key performance indicators for optimal delivery of service to all customers
• Identify issues and makes recommendations for process improvements.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED